Ops Associate, OmniCommerce — Merchant Growth

Operations; Jakarta Utara; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

OmniCommerce in Jakarta is seeking an Associate to grow the operations engine behind our Dine Out Deals and Reservations businesses. You will be the go-to person for managing operations processes, supporting merchant partnerships, and ensuring the workflows that connect our sales team with restaurant partners run smoothly and at scale.

You will improve merchant onboarding, deal lifecycles, and partner performance to help sales increase revenue.

Qualifications

• Experience in partner management.
• Strong organizational and multitasking abilities.
• Ability to translate data into actionable insights.

Responsibilities

• Manage weekly and monthly reporting for merchant pipeline, deal activations, revenue, and retention.
• Maintain live sales dashboards to ensure real-time visibility into deal health and merchant performance.
• Detect performance anomalies early and collaborate with sales teams to resolve root causes.
• Improve deal workflows to eliminate manual effort and speed up time-to-live.
• Track sales plans and pilots, delivering data-driven go/no-go recommendations.
• Manage merchant onboarding and pipeline operations across Product, Finance, and Ops teams.
• Prepare performance packs and business reviews for merchant meetings and internal updates.
• Share applicable insights with merchant partners to help them scale revenue on the platform.
• Analyze pipeline data, campaign performance, and merchant trends to bring sales strategy.
• Evaluate deal mechanics, merchant ROI, and incentive efficiency to refine pricing strategies.
• Translate complex commercial data into clear narrative recommendations for partners.

Skills

Partner management

Operations management

Data analysis

Dashboard reporting

Cross-functional collaboration

Job description

OmniCommerce in Jakarta is seeking an Associate to grow the operations engine behind our Dine Out Deals and Reservations businesses. You will be the go-to person for managing operations processes, supporting merchant partnerships, and ensuring the workflows that connect our sales team with restaurant partners run smoothly and at scale.

You will improve merchant onboarding, deal lifecycles, and partner performance to help sales increase revenue.