Ops & Merchant Growth Associate

GrabTaxi Holdings Pte. Ltd.; Jakarta Pusat; On-site; IDR 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits package

Parental and Birthday leave

LASA volunteering leave

Grabber Assistance Programme

Job summary

Grab is seeking an Associate to grow the operations engine behind our Dine Out Deals and Reservations, working onsite in Jakarta South Quarter Office. You will manage operations processes, support merchant partnerships, and ensure scalable workflows that connect our sales team with restaurant partners.

You’ll report to the Senior Manager of OmniCommerce, and help improve merchant onboarding, deal lifecycles, and partner performance to increase revenue.

Qualifications

• 2+ years in sales, commercial, or business operations.
• Experience querying and analyzing large datasets.
• Work with Excel/Google Sheets (pivot tables, financial modeling, scenario analysis).
• Structure to show complex problems, manage workstreams, and present insights to leadership.
• Interest in merchant dynamics, deal mechanics, and platform growth.
• Hands-on experience using tools like Claude Code, OpenAI Codex, or Cursor to boost productivity.

Responsibilities

• Manage weekly and monthly reporting for merchant pipeline, deal activations, revenue, and retention.
• Maintain live sales dashboards to ensure real-time visibility into deal health and merchant performance.
• Detect performance anomalies early and collaborate with sales teams to resolve root causes.
• Improve deal workflows to eliminate manual effort and speed up time-to-live.
• Track sales plans and pilots, delivering data-driven go/no-go recommendations.
• Share applicable insights with merchant partners to help them scale revenue on the platform.

Skills

Sales experience

Data analysis

Excel/Sheets

Stakeholder management

Reporting & insights

Merchant dynamics

Tools

Claude Code

OpenAI Codex

Cursor

Job description

Grab is seeking an Associate to grow the operations engine behind our Dine Out Deals and Reservations, working onsite in Jakarta South Quarter Office. You will manage operations processes, support merchant partnerships, and ensure scalable workflows that connect our sales team with restaurant partners.

You’ll report to the Senior Manager of OmniCommerce, and help improve merchant onboarding, deal lifecycles, and partner performance to increase revenue.