Operations Specialist

PT Global Jet Express; Jakarta Utara; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

PT Global Jet Express is seeking a logistics coordinator in Jakarta to manage order receipt, registration and sorting, and coordinate with customs clearance teams to keep cargo status updated in real time.

The role involves vehicle scheduling, on-time delivery, tracking from transit to sign-off, handling exceptions, and producing daily/weekly operation reports. Strong English is required; Mandarin is a plus; Excel proficiency is expected.

Qualifications

• Diploma or bachelor’s degree in logistics or international trade.
• Good command of English; Mandarin is a plus.
• Proficient in Excel and MS Office.

Responsibilities

• Receive, register and sort customer orders, coordinate with customs clearance team, and synchronize cargo status information.
• Schedule vehicles and arrange deliveries, allocate delivery resources to ensure on-time delivery.
• Track the full cargo process from transit to warehousing, delivery and sign-off with real-time updates.
• Handle logistics exceptions such as delays, detention, vehicle shortages and cargo damage, and close issues to reduce complaints.
• Sort daily operation data and prepare daily/weekly performance reports.
• Communicate with customers, drivers and local fleets for daily operation coordination and data verification.
• Coordinate with the customs clearance team for cargo transfer after release to ensure a seamless process.

Skills

English proficiency

Mandarin (bonus)

Logistics coordination

Education

Diploma or Bachelor in Logistics or International Trade

Tools

Excel

MS Office

Job description

Receive, register and sort customer orders, coordinate with the customs clearance team, and synchronize all cargo status information.

Responsible for vehicle scheduling and delivery arrangement, rationally allocate delivery resources to ensure on-time delivery.

Track the whole process of cargo transit, warehousing, delivery and sign-off, and update logistics status in real time.

Timely handle logistics exceptions such as traffic delay, cargo detention, vehicle shortage and cargo damage, complete problem closed-loop and reduce customer complaints.

Sort out daily operation data including on-time delivery rate, vehicle fulfillment rate and abnormal orders, submit daily and weekly reports.

Communicate with customers, drivers and local fleets for daily operation coordination and data verification.

Cooperate with the customs clearance team to arrange cargo transfer after release, ensuring seamless logistics process.

Job Requirements:

Minimum Diploma/Bachelor, logistics and international trade major is preferred, fresh graduates are acceptable.

Good English skill is priority: basic English are acceptable. Fluent in Mandarin is a plus point.

Proficient in computer and Excel.

Familiar with Indonesian local delivery and fleet operation is preferred; freight forwarding working experience is a plus.

Good at communication, problem solving, team oriented and analytical thinking.

Logistics, Freight & Delivery Services More than 10,000 employees