Operations Project Lead - Cross-Functional Excellence

Shopee; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Shopee is seeking a dedicated On-site Seller Operations Lead in Indonesia to optimize performance across seller teams. You will drive cross-functional collaboration and develop strategies to boost operational efficiency and KPI outcomes.

You will mentor staff, implement process improvements, and work with management to set realistic goals and timelines, ensuring initiatives stay on track and deliver tangible results in a fast-paced marketplace.

Qualifications

• Bachelor's degree is required.
• Strong problem solving skills.
• Experience in team management.
• Proactive and able to use initiative.
• Strong business sense and able to improve the team through a clear business view.
• Strong analytical skills and able to make judgement based on logical reasons.
• Well-developed interpersonal and communication skills.
• Able to communicate clearly and concisely.
• Quick learning, adaptive and flexible.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Like challenging goals and fun environment.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
• Can have an attitude, ability to work under pressure and in a fast-paced environment.
• Excellent written and verbal communication skills in English.

Responsibilities

• Responsible for On site seller Operations performance.
• Develop strategies to drive synergy across different sellers in order to meet Operational.
• Continuously improve the KPIs of the staff on productivity, quality, service level and stakeholder satisfaction.
• Work with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
• Assist in planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline.
• Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines.

Skills

Team Management

Problem Solving

Initiative

Business Acumen

Analytical Thinking

Interpersonal Skills

Communication skills

Adaptability

English Proficiency

Pressure Handling

Education

Bachelor's degree

Job description

Shopee is seeking a dedicated On-site Seller Operations Lead in Indonesia to optimize performance across seller teams. You will drive cross-functional collaboration and develop strategies to boost operational efficiency and KPI outcomes.

You will mentor staff, implement process improvements, and work with management to set realistic goals and timelines, ensuring initiatives stay on track and deliver tangible results in a fast-paced marketplace.