Seller Growth & Engagement Associate

Shopee; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Shopee in Jakarta is seeking an entry-level Operations Associate to drive seller engagement for our programs. You will manage seller outreach via calls and chats, explain benefits, and help sellers overcome challenges to improve activation and performance.

Ideal candidates will have strong communication, be comfortable with outbound outreach, and use data to track progress while working with cross-functional teams. Growth opportunities are provided in a fast-paced e-commerce environment.

Qualifications

• Bachelor's degree from any major.
• Experience in account management, customer support, or business development is a plus.
• Strong communication, persuasion, and negotiation skills.
• Comfortable with outbound/proactive outreach and handling seller objections.
• Data-driven approach to tracking pitch and reactivation performance.
• Ability to work collaboratively with cross-functional teams.
• Willingness to learn & grow based on feedback.

Responsibilities

• Acquire and engage sellers to boost program adoption.
• Conduct proactive outreach via calls or chats.
• Explain program benefits and address seller pain points.
• Monitor performance and identify risks and growth opportunities.
• Record and escalate issues to resolve blockers.

Skills

Communication

Outreach

Data-driven

Account management

Negotiation

Education

Bachelor's degree

Job description

Shopee in Jakarta is seeking an entry-level Operations Associate to drive seller engagement for our programs. You will manage seller outreach via calls and chats, explain benefits, and help sellers overcome challenges to improve activation and performance.

Ideal candidates will have strong communication, be comfortable with outbound outreach, and use data to track progress while working with cross-functional teams. Growth opportunities are provided in a fast-paced e-commerce environment.