Operations Performance Specialist

allofresh; Indonesia; On-site; IDR 36,000,000 - 48,000,000; Full time

Job summary

allofresh is seeking a PMO/Operations Excellence specialist for a 5-month maternity leave replacement in Indonesia. You will develop KPI ecosystems, analyze performance data, and drive cross-functional improvement across logistics, service, and production teams.

You will lead initiatives to streamline processes, generate regular performance reports, and propose cost-saving measures while collaborating with multiple departments to achieve aligned objectives.

Qualifications

• 3+ years in PMO, strategic operations or operations excellence.
• Strong analytical skills with data-driven storytelling.
• Experience coordinating multiple projects across departments.

Responsibilities

• Develop and track KPIs for operational departments, identifying trends and insights.
• Use data analytics tools to assess performance, bottlenecks, and processes.
• Lead initiatives to streamline processes and implement best practices.
• Generate regular reports on performance metrics and recommendations.
• Collaborate with logistics, customer service and production to align objectives.
• Set performance goals, benchmarks, and compare to industry standards.
• Identify skill gaps and recommend training to improve performance and compliance.
• Analyze issues and root causes, proposing solutions to mitigate disruptions.
• Evaluate costs of inefficiencies and suggest resource optimization.

Skills

PMO / Operations Excellence

Data analysis

Analytical thinking

Cross-functional collaboration

Communication

Multi-project management

Tools

Excel

Tableau

Power BI

Job description

• Develop and track key performance indicators (KPIs) for operational departments, identifying trends and providing insights to management.
• Use data analytics tools to assess operational performance, pinpoint bottlenecks, and evaluate the effectiveness of current processes.
• Lead initiatives to streamline processes and improve efficiency, implementing best practices and ensuring continuous improvement across the operation.
• Generate regular reports on performance metrics, highlighting successes, challenges, and recommendations for improvement.
• Work with teams across departments (e.g., logistics, customer service, production) to align on performance objectives and develop integrated solutions to optimize operations.
• Establish performance goals for operational teams, set benchmarks, and compare results to industry standards and past performance.
• Identify skill gaps in operational teams and recommend training programs to improve performance, compliance, and efficiency.
• Analyze operational issues and root causes, proposing and implementing solutions to mitigate performance disruptions.
• Evaluate costs associated with operational inefficiencies and suggest improvements to reduce waste and manage resources effectively.

Requirements

• Minimum 3 years experiences in Project Management (PMO), Strategic Operations, or Operations Excellence
• Strong analytical skills with expertise in data analysis and performance measurement tools (e.g., Excel, Tableau, Power BI)
• Excellent organizational skills and attention to detail for tracking performance metrics and managing improvement initiatives
• Strong communication and interpersonal skills to collaborate with various teams and present insights to management
• Familiarity with performance management systems, operational benchmarking, and best practices in process improvement
• Proven ability to manage multiple projects simultaneously in a dynamic environment
• Strong business acumen with an understanding of how operations impact financial performance
• Willing for a 5 months fixed-term contract position as maternity leave replacement