Operations Lead, Batam — Mandarin, Hybrid & Growth

Luce; Batam; Hybrid; IDR 114,390,000 - 176,886,000; Full time

Benefits offered by this job

13th-month bonus

Performance bonus

Company bonus on permanent status

Job summary

Luce in Batam, Indonesia is seeking an Operations Executive to ensure smooth operations and effective collaboration with supervisors, HR, and sales. The role supports multiple cleaning and facility services across residential and commercial clients.

The ideal candidate has a diploma or higher, at least 1 year of related experience, and strong Mandarin abilities to engage with Chinese-speaking stakeholders. Hybrid work arrangement available.

Qualifications

• Diploma or higher in any field.
• Mandarin communication is required.
• 1 year of operations executive or customer support experience preferred.
• Good interpersonal skills.

Responsibilities

• Ensure the smooth running of operations by working with operation supervisors.
• Resolve escalated client issues brought up to Operations by Customer Service.
• Conduct daily, weekly, and monthly checks to ensure that operational processes are followed by operations supervisors under you.
• Handle escalated worker issues that your operations supervisors cannot manage.
• Collaborate with the sales department to provide operations input on large tender quotations.
• Ensure sufficient workers to fulfill all cleaning contracts by coordinating with HR.
• Work with the Operations Manager to improve work processes and grow the business.

Skills

Mandarin proficiency

Customer service experience

Interpersonal skills

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

Luce in Batam, Indonesia is seeking an Operations Executive to ensure smooth operations and effective collaboration with supervisors, HR, and sales. The role supports multiple cleaning and facility services across residential and commercial clients.

The ideal candidate has a diploma or higher, at least 1 year of related experience, and strong Mandarin abilities to engage with Chinese-speaking stakeholders. Hybrid work arrangement available.