Mandarin-Speaking Operations Executive - Field & Scheduling

Luce Maintenance Group; Batam; On-site; IDR 66,960,000 - 200,880,000; Full time

Job summary

Luce SG in Batam, Indonesia, seeks an Operations Executive to support our service platform with Mandarin and English fluency. You will coordinate field operations, assist with scheduling, and help resolve client and technician issues to keep service delivery smooth.

The role emphasizes real-time problem solving, onboarding new technicians, managing tickets, and supporting sales and billing teams to minimize disruptions.

Qualifications

• Fluent in English and Mandarin, written and spoken.
• 1–2 years experience in operations or related field.
• Strong organizational and multitasking skills.
• Comfortable working across multiple systems and platforms.
• Ability to work independently and handle escalations.

Responsibilities

• Provide real-time support to technicians, clarifying job scope and schedules.
• Coordinate vehicle repairs, deployments, and replacements.
• Manage and resolve operational tickets and billing inquiries.
• Support Sales and Billing by investigating booking issues and payments.
• Coordinate onboarding activities for new technicians and readiness checks.
• Conduct recruitment interviews and assist field worker onboarding.
• Manage tools and equipment purchases and distributions.
• Coordinate driving license conversions and related scheduling.
• Review overdue invoices and ensure billing accuracy.
• Maintain accurate operational records and data integrity.
• Identify gaps and suggest process improvements.
• Perform other operational and administrative duties as needed.
• Resolve urgent matters outside working hours.

Skills

English

Mandarin

Scheduling

Customer service

Documentation

Tools

Microsoft Office

Google Workspace

Excel

Ticketing systems

Job description

Luce SG in Batam, Indonesia, seeks an Operations Executive to support our service platform with Mandarin and English fluency. You will coordinate field operations, assist with scheduling, and help resolve client and technician issues to keep service delivery smooth.

The role emphasizes real-time problem solving, onboarding new technicians, managing tickets, and supporting sales and billing teams to minimize disruptions.