Operations and Maintenance Engineer

Glints; Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Benefits offered by this job

NVIDIA AI/HPC exposure

Site lead experience

Cisco/Arista/Juniper exposure

CCNA or LinuxITIL/CDCP certs

Job summary

Glints is seeking an experienced On-Site O&M Engineer to operate in a full-time, on-site capacity at a data center facility in Cikarang, Indonesia. The role emphasizes maintaining high-availability server clusters, performing hardware replacements, and leading incident response.

You will work with Linux/Windows Server environments, DCIM and BMS tools, and coordinate with OEMs to resolve issues while mentoring junior technicians. On-call shifts and strict SLA adherence are expected.

Qualifications

• 3+ years in data center operations or server maintenance.
• Experience with Dell, HPE, Lenovo, Supermicro, Inspur, or H3C servers.
• Proficient in Linux and Windows Server environments.
• Familiar with DCIM, monitoring, and asset management tools.
• Able to work 24/7 shifts and on-call.

Responsibilities

• Support 24/7 cluster operations and data center IT infrastructure.
• Perform server racking, cabling, hardware replacements, and firmware upgrades.
• Diagnose and resolve server, storage, network, OS issues; escalate as needed.
• Monitor alarms, health metrics, and capacity using DCIM, BMS, and ticketing systems.
• Guide and mentor junior technicians during shifts and incidents.
• Maintain inventory for spare parts, assets, and SOPs/MOPs/EOPs.
• Coordinate with OEMs, logistics, network teams, and customers.

Skills

Linux

Windows Server

Hardware maintenance

DCIM tools

Networking basics

SLA compliance

Technical documentation

On-call

Education

Diploma

Bachelor's degree

Tools

Ticketing systems

Asset management

DCIM tools

Monitoring tools

BMS

Job description

Company Overview:

Our client is a global data center and cloud infrastructure operator specializing in high-density computing and enterprise server cluster environments. To support the day-to-day operation, maintenance, hardware troubleshooting, and lifecycle management of high-performance server clusters, they are seeking an experienced On-Site Operations & Maintenance (O&M) Engineer. Based on-site in Cikarang, Indonesia, this role is responsible for maintaining 24/7 cluster health, leading hardware maintenance, managing spare parts inventory, and providing technical guidance to junior technicians.

Location: Cikarang, West Java, Indonesia (On-site, Data Center Environment)

Employment Type: Full-time, Permanent

Key Responsibilities:

• 24/7 Cluster Operations: Support reliable 24/7 operation and maintenance across server clusters and data center IT infrastructure.
• Hardware & Deployment Execution: Perform server racking, cabling, hardware replacements, firmware upgrades, diagnostic checks, and preventive maintenance.
• Troubleshooting & Escalation: Diagnose and resolve server, storage, network, OS, and physical connectivity issues, escalating complex incidents to OEMs or engineering teams.
• Monitoring & Incident Response: Monitor cluster alarms, health metrics, and capacity utilization using DCIM, BMS, and ticketing systems.
• Team Guidance: Guide and mentor junior technicians during operational shifts, maintenance windows, and emergency incident responses.
• Asset & Documentation Control: Maintain accurate inventory tracking for spare parts, assets, incident tickets, and standard operating procedures (SOPs/MOPs/EOPs).
• Vendor & Cross-Functional Coordination: Liaise with OEMs, logistics providers, network teams, and customers to resolve hardware and operational bottlenecks.

Requirements:

• Education: Diploma or Bachelor's degree in IT, Computer Engineering, Electrical/Electronic Engineering, Networking, or a related discipline.
• Core Experience: Minimum 3 years of hands-on experience in data center operations, server infrastructure, field engineering, or hardware maintenance.
• Enterprise Hardware: Direct experience troubleshooting enterprise servers (e.g., Dell, HPE, Lenovo, Supermicro, Inspur, H3C).
• OS & Network Basics: Working knowledge of Linux and Windows Server environments, networking fundamentals, diagnostic tools, switches, optics, and power distribution.
• Operational Tools: Experience utilizing ticketing, monitoring, asset management, and DCIM tools under strict SLA conditions.
• Communication & Resilience: Strong technical documentation, problem-solving skills, and the ability to operate under pressure during shift coverage and on-call schedules.

Nice-to-Have:

• Practical experience with NVIDIA platforms, AI/HPC high-density clusters, or large-scale server commissioning.
• Prior leadership experience guiding technicians or acting as a site lead.
• Familiarity with Cisco, Arista, or Juniper network hardware.
• Relevant industry certifications such as CCNA, Linux, ITIL, CDCP, or equivalent.