Cluster Operations Lead - ICT (Cikarang)

PT CBRE Consultancy Services; Cikarang; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

PT CBRE Consultancy Services in Indonesia’s Cikarang region is seeking a Cluster Operations Lead - ICT to oversee end-to-end ICT infrastructure performance across multiple data centre sites.

You will lead incident and change management, provide hands-on expertise in servers, GPUs, Linux, and networks, and drive governance, KPIs, and capability building for regional teams while ensuring security and audit readiness.

Qualifications

• Bachelor's degree in IT/Engineering or related field.
• ITIL certification or equivalent.
• Certifications (CCNP/CISSP/VMware/AWS) advantageous.

Responsibilities

• Lead ICT operations, service continuity, and governance across multiple data centre sites.
• Provide hands-on expertise in server hardware, GPU devices, and Linux systems; oversee lifecycle management.
• Drive operational governance, change control, and continuous improvement of DCIT processes.
• Lead and develop technical teams; define KPIs and workforce planning; mentor staff.
• Ensure cybersecurity, patching, and audit readiness.

Skills

Data center ICT

Server hardware

GPU infrastructure

Linux systems

Network troubleshooting

ITIL

Leadership

Cross-site operations

Cybersecurity

Incident management

Education

Bachelor's degree in IT or Engineering

ITIL certification

CCNP/CISSP/VMware/AWS certs advantageous

Tools

VMware

Microsoft

AWS

Job description

Cluster Operations Lead - ICT (Cikarang)

The Cluster Operations Lead - ICT is responsible for end-to-end operational performance, technical reliability, and governance of ICT infrastructure across multiple data centre sites within a defined cluster. The role combines strong hands-on technical expertise in data center technology operations with leadership of site and cluster operations to ensure high availability, performance, and compliance with client and organizational standards.

Key Responsibilities

1. ICT Operations & Service Continuity
   • Lead incident, problem, and change management aligned to ITIL practices
   • Troubleshoot complex, non-standard faults across servers, networks, and systems
   • Support root cause analysis and implement preventive measures
   • Ensure BCP/DR plans are maintained and tested
2. Technical Leadership & Engineering Oversight
   • Act as technical authority for ICT systems and infrastructure decisions
   • Provide hands-on expertise in server hardware, GPU infrastructure, Linux systems, and network environments
   • Oversee lifecycle management, upgrades, and technical standards adherence
   • Maintain accurate system documentation and asset records
3. Cluster Operations & Governance
   • Drive operational governance, change control, and escalation management
   • Optimize DCIT operational processes and drive continuous improvement
   • Support commissioning, handover, and large-scale data center delivery
4. Team Leadership & Capability Building
   • Lead and develop technical teams across sites
   • Define KPIs, assign tasks, and ensure effective workforce planning
   • Provide technical training, mentoring, and capability development
   • Ensure effective escalation paths and coverage models
   • Act as primary ICT interface for clients, vendors, and auditors
   • Collaborate with Facilities, Security, and project teams
   • Manage regional initiatives involving multiple teams and stakeholders
5. Risk, Compliance & Security
   • Ensure cybersecurity, patching, and access controls are enforced
   • Support audits, risk assessments, and compliance activities

Skills & Experience Required

• Strong hands-on experience in data center ICT environments
• Deep knowledge of server hardware, GPU devices, and Linux systems
• Strong understanding of large-scale network architecture and troubleshooting
• Proven experience in managing multi-site operations and teams
• Strong analytical, troubleshooting, and decision-making capabilities
• Experience in data center commissioning and operations optimization

Qualifications

• Bachelor's degree in IT, Engineering, or related field (preferred)
• ITIL certification or equivalent operational framework knowledge
• Relevant technical certifications (e.g., CCNP, CISSP, VMware, Microsoft, AWS) are advantageous

Experience Level

• 8-12+ years in ICT/data center operations
• 3-5+ years in leadership roles managing complex or regional operations