Operational Support (Mandarin Speaker)

PT. AKULAKU FINANCE; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT. AKULAKU FINANCE is seeking an Operations Support Officer to monitor daily operations and ensure timely problem resolution. You will translate SOPs and support implementation, align with internal policies, and coordinate with vendors to uphold process integrity.

The role requires a Bachelor’s degree and strong Mandarin plus excellent Excel/Word skills. Fresh graduates with internship experience are welcome to apply, with adaptability to fintech and banking operations preferred.

Qualifications

• Bachelor’s degree in Business Administration, Management, International Business, Chinese Studies, Translation, or related field.
• Fresh graduates with internship experience are welcome to apply.
• Proficient in Mandarin, both spoken and written, with strong communication and translation skills.
• Basic understanding of fintech, credit risk, finance, or banking operations is a plus.
• Proficient in Microsoft Office, particularly Excel and Word, with strong analytical, coordination, and problem-solving skills.

Responsibilities

• Monitor and report on daily operational issues, ensuring timely resolution.
• Translate SOPs into required languages and support implementation.
• Communicate and implement internal management policies, requests, and strategic plans.
• Oversee daily verification processes, manage operational and system constraints, and coordinate with third-party vendors.
• Ensure accurate data entry and support the execution of various operational projects on a daily basis.

Skills

Mandarin language proficiency

Strong communication

Translation

Analytical skills

Coordination

Problem-solving

Education

Bachelor’s degree in Business Administration/Management/International Business/Chinese Studies/Translation

Tools

Microsoft Office (Excel/Word)

Job description

Monitor and report on daily operational issues, ensuring timely and accurate resolution.

Translate Standard Operating Procedures (SOPs) into required languages and support superiors in managing the SOP implementation process.

Communicate and implement internal management policies, requests, and strategic plans to ensure proper execution.

Oversee the daily implementation of verification processes, manage operational and system constraints, and coordinate with third-party vendors.

Ensure accurate data entry and support the execution of various operational projects on a daily basis.

Requirements:

Bachelor’s degree in Business Administration, Management, International Business, Chinese Studies, Translation, or any related field.

Fresh graduates with internship experience are welcome to apply.

Proficient in Mandarin, both spoken and written, with strong communication and translation skills.

Basic understanding of fintech, credit risk, finance, or banking operations is a plus.

Proficient in Microsoft Office, particularly Excel and Word, with strong analytical, coordination, and problem-solving skills.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Support Officer?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?
• How would you rate your English language skills?

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

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