Operational Support (Mandarin Speaker)

Akulaku Group; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Akulaku Group in Jakarta Pusat is seeking a diligent entry-level Operations Associate to support daily operational tasks and SOP implementation across language translation and policy communication.

The role requires a Bachelor's degree, fluent Mandarin, and basic finance knowledge. Fresh graduates with internship experience are welcome, and proficiency in Word and Excel is preferred for data entry and coordination across teams.

Qualifications

• Bachelor’s degree in a related field
• Fresh graduates with internship experience are welcome to apply
• Fluent in Mandarin, both spoken and written
• Basic understanding of Finance or Banking industry is a plus
• Proficient in Microsoft Office, especially Word and Excel

Responsibilities

• Monitor and report on daily operational issues, ensuring timely and accurate resolution.
• Translate SOPs into required languages and support SOP implementation.
• Communicate and implement internal management policies, requests, and strategic plans.
• Oversee daily verification processes, manage operational and system constraints, and coordinate with third-party vendors.
• Ensure accurate data entry and support execution of various operational projects daily

Skills

Mandarin fluency

Strong communication

Leadership skills

Finance/Banking knowledge (basic)

MS Office proficiency

Education

Bachelor’s degree in Business Administration, Management, International Business, Chinese Studies, Translation, or related field

Job description

• Monitor and report on daily operational issues, ensuring timely and accurate resolution.
• Translate Standard Operating Procedures (SOPs) into required languages and support superiors in managing the SOP implementation process.
• Communicate and implement internal management policies, requests, and strategic plans to ensure proper execution.
• Oversee the daily implementation of verification processes, manage operational and system constraints, and coordinate with third-party vendors.
• Ensure accurate data entry and support the execution of various operational projects on a daily basis.

• Bachelor’s degree in Business Administration, Management, International Business, Chinese Studies, Translation, or any related field.
• Fresh graduates with internship experience are welcome to apply.
• Fluent in Mandarin, both spoken and written.
• Basic understanding of the Finance or Banking industry is a plus.
• Proficient in Microsoft Office, especially Word and Excel.
• Strong communication, coordination, and leadership skills.