Operational & Support Analyst & Improvement

goldenagri; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

goldenagri seeks an Operational & Support Analyst & Improvement to bridge communication between business/management teams and IT/Developer groups. You will engage across QA life cycle, system testing, documentation, and data analysis to ensure applications meet commercial requirements and high-quality standards.

Responsibilities include gathering issues, tracking bug resolutions, performing functional/UI/UX testing on Web and Mobile apps, and preparing clear SOPs and user manuals.

Qualifications

• Bachelor's degree in CS, math, engineering or related field.
• Proven experience in application testing (automation a plus).
• Solid understanding of SDLC and basic application security concepts.
• Strong Excel and PowerPoint; Python/MySQL a plus.

Responsibilities

• Serve as a communication bridge between business and IT/Developers to collect issues, track bugs, and manage feedback.
• Conduct functional, UI/UX, and workflow testing on Web and Mobile apps.
• Identify basic security vulnerabilities and logic flaws before launch.
• Prepare SOPs, technical guides, user manuals, and test cases with clear structure.
• Perform operational data analysis and prepare performance reports for Ops & Support.
• Leverage AI tools for prompt engineering, document drafting, and automated test-case generation.

Skills

Application testing

Data analysis

Documentation

QA lifecycle

Education

Bachelor's degree in CS/Math/Engineering

Tools

Microsoft Excel

PowerPoint

Python

MySQL

Job description

Job Description Summary

Operational & Support Analyst & Improvement will work to bridge communication between business/management teams and the IT/Developer group. He/she will be involved across the software quality assurance life cycle, system testing, documentation, and operational data analysis to ensure applications meet commercial requirements and maintain high quality standards.

Job Description

• Responsible as a communication bridge between business teams and IT/Developers to gather issues, track bug resolution, and manage feedback.
• Perform application testing (functional, UI/UX, and workflow testing) on Web and Mobile applications to ensure bug-free quality.
• Identify basic security vulnerabilities, logic flaws, and potential bugs before systems are launched.
• Prepare clear and structured technical documentation, including Standard Operating Procedures (SOPs), Technical Guides, User Manuals, and test cases.
• Conduct operational data analysis and prepare performance reports or presentations for Ops & Support management.
• Utilize AI tools (prompt engineering, AI-based document drafting, and automated test case generation) to optimize team workflows.

Job Requirements

• Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field.
• Proven experience in application testing (Automated testing is a plus).
• Solid understanding of the Software Development Life Cycle (SDLC) and basic application security concepts.
• Strong skills in Microsoft Excel and Microsoft PowerPoint; experience with Python or MySQL is a plus.
• Placement in Jakarta.