Operational & Support Analyst & Improvement

Golden Agri Resources; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Golden Agri Resources seeks an Operational & Support Analyst & Improvement to bridge communications between business teams and IT, supporting QA life cycle, testing, and documentation.

The role involves data analysis, preparing performance reports, and leveraging AI tools to streamline workflows. Requires SDLC understanding and experience in application testing, with placement in Jakarta.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, Engineering, or related field.
• Experience in application testing; automated testing is a plus.
• Solid understanding of SDLC and basic application security concepts.

Responsibilities

• Bridge communication between business/management teams and IT/Developers to gather issues, track bug resolution, and manage feedback.
• Perform application testing (functional, UI/UX, workflow) on Web and Mobile apps to ensure bug-free quality.
• Identify basic security vulnerabilities and logic flaws before systems launch; prepare SOPs, technical guides, user manuals, and test cases.
• Conduct operational data analysis and prepare performance reports for Ops & Support management.
• Utilize AI tools to optimize team workflows, including prompt engineering and automated test case generation.

Skills

Software testing

Data analysis

Documentation

SDLC knowledge

AI tools usage

Education

Bachelor's degree in Computer Science, Mathematics, Engineering

Tools

Excel

PowerPoint

Python

MySQL

Job description

Job Description Summary

Operational & Support Analyst & Improvement will work to bridge communication between business/management teams and the IT/Developer group. He/she will be involved across the software quality assurance life cycle, system testing, documentation, and operational data analysis to ensure applications meet commercial requirements and maintain high quality standards.

Job Description

Responsible as a communication bridge between business teams and IT/Developers to gather issues, track bug resolution, and manage feedback. Perform application testing (functional, UI/UX, and workflow testing) on Web and Mobile applications to ensure bug-free quality. Identify basic security vulnerabilities, logic flaws, and potential bugs before systems are launched. Prepare clear and structured technical documentation, including Standard Operating Procedures (SOPs), Technical Guides, User Manuals, and test cases. Conduct operational data analysis and prepare performance reports or presentations for Ops & Support management. Utilize AI tools (prompt engineering, AI-based document drafting, and automated test case generation) to optimize team workflows.

Job Requirements

Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field. Proven experience in application testing (Automated testing is a plus). Solid understanding of the Software Development Life Cycle (SDLC) and basic application security concepts. Strong skills in Microsoft Excel and Microsoft PowerPoint; experience with Python or MySQL is a plus.

Placement in Jakarta.

Company description

We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production. Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations, across Indonesia. Besides bulk and industrial oil, our refined products are also marketed under several brands well-loved consumer brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia. Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992. A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations.

Why join us?

Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.