Onsite AI Data Center Field Engineer

Dell Technologies Inc.

Indonesia

On-site

IDR 133,920,000 - 200,880,000

Full time

14 days+

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Job summary

Dell Technologies di Batang, Indonesia mencari On-Site Service Engineer untuk AI Data Center. Anda akan memberikan dukungan teknis on-site, melakukan pemeliharaan server, lidik akar masalah, dan pemulihan cepat saat gangguan penting.

Posisi ini membutuhkan pengalaman minimal 5 tahun di dukungan teknis/field engineering, kemampuan menganalisis log sistem, serta kesiapan bepergian ke lokasi pelanggan dan bekerja lembur bila diperlukan. Lengan fisik hingga 50 lbs juga diperlukan.

Qualifications

Minimum 5 years of experience in technical support, field engineering, or data center support.
Hands-on experience with server, storage, networking hardware, and data center environments.
Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting.

Responsibilities

Provide on-site technical support for AI Server systems, ensuring system reliability and minimal downtime.
Troubleshoot hardware, firmware, and software issues; perform root cause analysis and corrective actions.
Perform server maintenance, including part replacements, firmware upgrades, health checks, and FCOs.
Collaborate with engineering and customer teams to resolve issues and validate firmware updates.
Identify recurring issues and suggest improvements to enhance service efficiency.