Online Sales Specialist

Rocketindo; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Rocketindo is seeking an Online Sales Specialist who thrives on people interaction and turning conversations into conversions. Based in Indonesia, you will respond to inquiries via WhatsApp, Instagram, and e-commerce platforms, educate customers on products, and drive sales through recommendations and cross-selling.

Ideal candidates are sales-driven, calm under pressure, and customer-focused, with a detail-oriented and proactive mindset.

Qualifications

• Available to work consistently during assigned shifts.
• Confident in building trust and converting conversations into sales.
• Comfortable handling multiple chats in a fast-paced environment.
• Patient, helpful, and solution-oriented.
• Works fast and pays attention to details.
• Communicates clearly and represents the brand well.

Responsibilities

• Respond to customer inquiries via WhatsApp, Instagram, and E-commerce platforms.
• Educate customers on product details and help them choose the right products.
• Drive sales through product recommendations, cross-selling, and persuasive communication.
• Handle customer complaints calmly and professionally, aiming for quick and satisfying resolutions.
• Maintain fast response times, clear explanations, and a friendly, respectful tone in every interaction.

Skills

Availability

Sales Communication

Calm Under Pressure

Customer Focus

Attention to detail

Professional demeanor

Job description

At Rocketindo, we believe great service builds loyal customers. As we continue to grow across platforms and categories, we’re looking for an Online Sales Specialist who’s great with people, responsive, and confident in turning conversations into conversions.

If you enjoy fast-paced chats, problem-solving, and creating great customer experiences, this role might be for you.

What You’ll Do:

• Respond to customer inquiries via WhatsApp, Instagram, and E-commerce platforms.
• Educate customers on product details and help them choose the right products.
• Drive sales through product recommendations, cross-selling, and persuasive communication.
• Handle customer complaints calmly and professionally, aiming for quick and satisfying resolutions.
• Maintain fast response times, clear explanations, and a friendly, respectful tone in every interaction.

What We're Looking For:

Dedicated Availability (Important)

• Available to work consistently during assigned shifts.

Sales-Oriented Communicator

• Confident in building trust and converting conversations into sales.

Calm Under Pressure

• Comfortable handling multiple chats at once in a fast-paced environment.

Customer-Focused

• Patient, helpful, and solution-oriented.

Detail-Oriented & Proactive

• Works fast and pays attention to details.

Positive & Professional

• Communicates clearly and represents the brand well.

You’ll Thrive Here If:

• You enjoy helping people and turning questions into conversions.
• You love chatting, but also know how to listen and solve problems quickly.

With 8 years of expertise, Rocketindo streamlines market entry for international and local brands in Indonesia. We leverage insights and a broad network to boost sales, offering end-to-end B2B and B2C services.

With 8 years of expertise, Rocketindo streamlines market entry for international and local brands in Indonesia. We leverage insights and a broad network to boost sales, offering end-to-end B2B and B2C services.