Online Sales Specialist

Traze Andalan Futures; Jakarta Selatan; Sur place; IDR 89 280 000 - 200 880 000; Plein temps

Résumé du poste

Traze Andalan Futures in Jakarta Selatan is seeking a proactive Online Sales professional who thrives on connecting with clients, converting leads, and building lasting relationships across digital channels. You will drive new business while maintaining high ethical standards.

The role focuses on following up with prospects, guiding them through onboarding, and keeping existing clients engaged. You will collaborate with support teams and ensure targets are met in a fast-paced forex environment.

Qualifications

• 2+ years in online sales or client acquisition in forex.
• Strong verbal and written communication skills.
• Excellent follow-up and multi-lead management.
• Ability to explain products, risks, and benefits clearly.
• Familiar with CRM systems and digital channels.

Responsabilités

• Contact and follow up with prospective clients through phone, WhatsApp, email, and online channels.
• Understand client needs and provide clear information about products and services.
• Convert leads and guide onboarding and account opening.
• Maintain engagement with existing clients to support retention.
• Reconnect with inactive clients and identify renewal opportunities.
• Update client database with interactions, leads, and follow-ups.
• Coordinate with Customer Service to resolve client queries.
• Meet sales targets in line with policies and compliance.

Connaissances

Communication

Persuasion

Lead follow-up

CRM familiarity

Forex knowledge

Outils

CRM systems

Description du poste

We’re looking for a proactive, target-driven Online Sales professional who enjoys connecting with clients, converting leads, and building lasting relationships.

Key Responsibilities

• Contact and follow up with prospective clients through phone calls, WhatsApp, email, and other online channels.
• Understand client needs and provide clear, accurate information about the company’s products and services.
• Convert leads into new clients and guide them through the account opening and onboarding process.
• Maintain regular communication with existing clients to support engagement and retention.
• Reconnect with inactive clients and identify opportunities to renew their interest.
• Update the client database with accurate interaction records, lead status, and follow-up plans.
• Coordinate with Customer Service and other internal teams to resolve client queries.
• Meet individual sales, client acquisition, and retention targets while following company policies and compliance requirements.

What We’re Looking For

• Minimum 2 years of experience at a forex brokerage in online sales, telesales, inside sales, client acquisition, or customer retention.
• Strong verbal and written communication skills, with the ability to build rapport over the phone and through messaging.
• Good persuasion and negotiation skills, with a client-focused approach.
• Consistent follow-up habits and the ability to manage multiple leads effectively.
• Comfortable working with sales targets and handling rejection professionally.
• Familiarity with CRM systems, client databases, and digital communication tools.
• Understanding of forex products and the client acquisition and retention process within a brokerage.
• Willingness to learn about the company’s products and communicate their features and risks responsibly.