Onboarding Manager

klikit; Daerah Khusus Ibukota Jakarta; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

klikit is seeking an Onboarding Manager who will ensure new merchants go live quickly and efficiently across Indonesia. This hands-on role involves leading the onboarding process, configuring systems, training staff, and improving methodologies to create a smooth experience for clients.

The ideal candidate has at least 2 years of relevant experience, is fluent in Bahasa Indonesia and English, and can manage complex setups while providing excellent customer support.

Qualifications

• 2+ years in onboarding, implementation, account management or customer success, ideally in SaaS, F&B tech or hospitality.
• Strong project management instincts, able to manage multiple merchants simultaneously.
• Comfortable with technical setup tasks and able to explain them to non-technical users.

Responsibilities

• Lead end-to-end onboarding for new merchants from kickoff call to go-live.
• Configure menus, outlets, delivery integrations and POS settings.
• Run training sessions for merchant staff.
• Build and improve the onboarding playbook and checklists.
• Be the single point of contact during onboarding.
• Track onboarding metrics and report on performance.

Skills

Project management

Fluent Bahasa Indonesia

Professional English

Job description

As Onboarding Manager, you are the reason new merchants go live fast and stay live. You'll guide restaurants and F&B brands across Indonesia from signed contract to a fully configured, confident klikit setup — owning the playbook, the timeline, and the relationship. This is a hands-on, high-ownership role for someone who loves turning complexity into a smooth, repeatable experience.

What you'll do

• Lead end-to-end onboarding for new merchants — from kickoff call to go-live and first successful orders.
• Configure menus, outlets, delivery integrations and POS settings, and verify everything works before handover.
• Run training sessions for merchant staff so teams are confident using klikit from day one.
• Build and continuously improve the onboarding playbook, checklists and timelines.
• Be the single point of contact during onboarding, coordinating with sales, support and product.
• Track onboarding metrics — time-to-live, activation rate — and report on what's working and what isn't.

What we're looking for

• 2+ years in onboarding, implementation, account management or customer success — ideally in SaaS, F&B tech or hospitality.
• Fluent Bahasa Indonesia and professional English.
• Strong project management instincts — you can juggle multiple merchants at different stages without dropping the ball.
• Comfortable with technical setup tasks and explaining them simply to non-technical users.
• Based in or able to work Jakarta hours, with occasional merchant site visits.