Merchant Onboarding Specialist — Fast Go-Live

klikit; Daerah Khusus Ibukota Jakarta; Vor Ort; IDR 133.920.000 - 200.880.000; Vollzeit

Zusammenfassung

klikit is seeking an Onboarding Manager who will ensure new merchants go live quickly and efficiently across Indonesia. This hands-on role involves leading the onboarding process, configuring systems, training staff, and improving methodologies to create a smooth experience for clients.

The ideal candidate has at least 2 years of relevant experience, is fluent in Bahasa Indonesia and English, and can manage complex setups while providing excellent customer support.

Qualifikationen

• 2+ years in onboarding, implementation, account management or customer success, ideally in SaaS, F&B tech or hospitality.
• Strong project management instincts, able to manage multiple merchants simultaneously.
• Comfortable with technical setup tasks and able to explain them to non-technical users.

Aufgaben

• Lead end-to-end onboarding for new merchants from kickoff call to go-live.
• Configure menus, outlets, delivery integrations and POS settings.
• Run training sessions for merchant staff.
• Build and improve the onboarding playbook and checklists.
• Be the single point of contact during onboarding.
• Track onboarding metrics and report on performance.

Kenntnisse

Project management

Fluent Bahasa Indonesia

Professional English

Jobbeschreibung

klikit is seeking an Onboarding Manager who will ensure new merchants go live quickly and efficiently across Indonesia. This hands-on role involves leading the onboarding process, configuring systems, training staff, and improving methodologies to create a smooth experience for clients.

The ideal candidate has at least 2 years of relevant experience, is fluent in Bahasa Indonesia and English, and can manage complex setups while providing excellent customer support.