On-Site Network Engineer for Incident Response

PT. INTERNET PRATAMA INDONESIA TBK; Dumai; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

PT. Internet Pratama Indonesia Tbk is seeking an on-site Network Infrastructure Engineer to deliver technical support at the client location in Dumai, Riau. You will respond to incidents, perform preventive and corrective actions, and ensure client satisfaction.

The role requires a Diploma in CS/IS and 3 years of relevant experience, with strong TCP/IP knowledge, troubleshooting skills, and customer service abilities.

Qualifications

• Minimum Diploma of Computer Science/Information Engineering/Information System
• 3 years experience as Network Infrastructure Engineer
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on experience in troubleshooting hardware and network connectivity issues.
• Strong problem-solving skills with the ability to work independently on-site.
• Good communication and customer service skills.
• Certified with SIM A, CCNA, NSE is a Plus
• Placement : Dumai, Riau

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Assist in the installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations

Skills

Networking fundamentals

TCP/IP

Routing

Switching

VLANs

Firewalls

Troubleshooting

On-site independence

Customer service

SIM A

CCNA

NSE

Education

Diploma in CS/Information Engineering/Information Systems

Job description

PT. Internet Pratama Indonesia Tbk is seeking an on-site Network Infrastructure Engineer to deliver technical support at the client location in Dumai, Riau. You will respond to incidents, perform preventive and corrective actions, and ensure client satisfaction.

The role requires a Diploma in CS/IS and 3 years of relevant experience, with strong TCP/IP knowledge, troubleshooting skills, and customer service abilities.