On-Site Network Engineer — Client IT Support Pro

PT. INTERNET PRATAMA INDONESIA TBK; Jayapura; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT. INTERNET PRATAMA INDONESIA TBK is seeking a Network Infrastructure Engineer to provide technical support and ensure smooth operation of client network devices and related infrastructure at the client site.

This on-site role requires active standby to respond to incidents and maintain client satisfaction. Responsibilities include acting as the primary technical contact at the client site, providing first- and second-level support for routers, switches, firewalls, and wireless access points,

Qualifications

• Minimum Diploma of Computer Science/Information Engineering/Information System.
• 3 years experience as Network Infrastructure Engineer.
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on experience in troubleshooting hardware and network connectivity issues.
• Strong problem-solving skills with the ability to work independently on-site.
• Good communication and customer service skills.

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Assist in the installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations

Skills

Problem solving

Communication

Customer service

Independent on-site work

Education

Diploma of Computer Science/Information Engineering/Information System

Job description

PT. INTERNET PRATAMA INDONESIA TBK is seeking a Network Infrastructure Engineer to provide technical support and ensure smooth operation of client network devices and related infrastructure at the client site.

This on-site role requires active standby to respond to incidents and maintain client satisfaction. Responsibilities include acting as the primary technical contact at the client site, providing first- and second-level support for routers, switches, firewalls, and wireless access points,