NETWORK ENGINEER (ON-SITE)

PT. INTERNET PRATAMA INDONESIA TBK; Jayapura; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT. INTERNET PRATAMA INDONESIA TBK is seeking a Network Infrastructure Engineer to provide technical support and ensure smooth operation of client network devices and related infrastructure at the client site.

This on-site role requires active standby to respond to incidents and maintain client satisfaction. Responsibilities include acting as the primary technical contact at the client site, providing first- and second-level support for routers, switches, firewalls, and wireless access points,

Qualifications

• Minimum Diploma of Computer Science/Information Engineering/Information System.
• 3 years experience as Network Infrastructure Engineer.
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on experience in troubleshooting hardware and network connectivity issues.
• Strong problem-solving skills with the ability to work independently on-site.
• Good communication and customer service skills.

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Assist in the installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations

Skills

Problem solving

Communication

Customer service

Independent on-site work

Education

Diploma of Computer Science/Information Engineering/Information System

Job description

As an engineer who responsible for providing technical support and ensuring the smooth operation of network devices and related infrastructure at the client’s location. This role requires active standby on-site to respond promptly to incidents, perform preventive and corrective actions, and maintain client satisfaction.

Requirements:

• Minimum Diploma of Computer Science/Information Engineering/Information System
• 3 years experience as Network Infrastructure Engineer
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on experience in troubleshooting hardware and network connectivity issues.
• Strong problem-solving skills with the ability to work independently on-site.
• Good communication and customer service skills.

Key Responsibilities:

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Assist in the installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations

Placement : Jayapura, Papua

Telecommunications & Internet Service Providers 51-100 employees

Head Office: