On-Site Network Engineer - Client-Facing & Incident Response

PT. INTERNET PRATAMA INDONESIA TBK; Balikpapan; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT. INTERNET PRATAMA INDONESIA TBK is seeking an on-site Network Infrastructure Engineer in Balikpapan to ensure smooth operation of client network devices and related infrastructure. You will respond to incidents, perform preventive and corrective actions, and maintain client satisfaction.

The role requires a diploma in computer science or related field, 3 years of network experience, strong TCP/IP knowledge, and hands-on troubleshooting skills. SIM A, CCNA, NSE certifications are a plus.

Qualifications

• Diploma or equivalent in Computer Science/Information Engineering/Information Systems.
• 3 years of experience as a Network Infrastructure Engineer.
• Strong understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on troubleshooting of hardware and network connectivity issues.
• Good communication and customer service skills.
• Certifications: SIM A, CCNA, NSE are a plus.

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Assist in installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations

Skills

TCP/IP

Routing & Switching

VLANs

Firewalls

On-site support

Customer service

CCNA

NSE

SIM A

Education

Diploma in Computer Science / Information Engineering / Information Systems

Job description

PT. INTERNET PRATAMA INDONESIA TBK is seeking an on-site Network Infrastructure Engineer in Balikpapan to ensure smooth operation of client network devices and related infrastructure. You will respond to incidents, perform preventive and corrective actions, and maintain client satisfaction.

The role requires a diploma in computer science or related field, 3 years of network experience, strong TCP/IP knowledge, and hands-on troubleshooting skills. SIM A, CCNA, NSE certifications are a plus.