On-Site Field Service Engineer - Medical Devices

Becton, Dickinson and Company; Jakarta Pusat; On-site; IDR 300,000,000 - 420,000,000; Full time

Job summary

Waters is seeking a Field Service Engineer to provide on-site technical support for Waters ADx devices and systems in Jakarta, Indonesia. You will install, calibrate, maintain, and repair equipment, diagnose complex issues, and minimize downtime for healthcare providers.

You will train hospital staff, keep detailed service records, and coordinate with cross-functional teams while adhering to FDA/HIPAA guidelines. Travel within the territory and on-call rotations are expected.

Qualifications

• Associate or bachelor’s degree in biomedical equipment technology, electronics or related field.
• 5–10 years of field service engineering experience in medical devices preferred.
• Strong electro-mechanical troubleshooting skills and proficiency with common test equipment.

Responsibilities

• Install, calibrate, maintain and repair Waters ADx medical devices and systems.
• Diagnose and resolve complex technical issues to minimize downtime.
• Provide training and support to hospital staff on operation and maintenance.
• Maintain service records and manage spare parts inventory.
• Collaborate with sales, support and engineering teams to address customer concerns.
• Follow safety and regulatory guidelines (FDA, HIPAA) and participate in on-call rotation.

Skills

Troubleshooting

Communication

Independent work

Customer interaction

Education

Associate or Bachelor's degree in Biomedical Equipment Technology or related field

Tools

Multimeters

Oscilloscopes

Test equipment

Job description

Waters is seeking a Field Service Engineer to provide on-site technical support for Waters ADx devices and systems in Jakarta, Indonesia. You will install, calibrate, maintain, and repair equipment, diagnose complex issues, and minimize downtime for healthcare providers.

You will train hospital staff, keep detailed service records, and coordinate with cross-functional teams while adhering to FDA/HIPAA guidelines. Travel within the territory and on-call rotations are expected.