Email Logistics Support Specialist | Detail‑Oriented

TP; Daerah Istimewa Yogyakarta; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

TP in Yogyakarta seeks a customer service professional to manage written inquiries, provide accurate product information, and craft personalized responses. The role focuses on clear written communication and timely issue resolution, documenting all steps per SOPs.

You will also log interactions, update customer records, and conduct surveys while working a standard 8 AM to 5 PM schedule on-site, with weekend shifts on a rotating basis. A D3/S1 and strong English writing ability are required.

Qualifications

• CS experience from written or inbound call channel is a plus.
• Minimum D3/S1 education required.
• Intermediate spoken English with excellent written English skills.

Responsibilities

• Time Management: Answering incoming cases and handling customer inquiries through written correspondence.
• Information Delivery: Providing accurate details to customers about products and services and helping locate problems.
• Personalized Communication: Crafting tailored responses from scratch without rigid scripts.
• Issue Escalation & Documentation: Escalating priority issues and documenting information per SOPs.
• Administrative Duties: Logging communications, updating customer profiles, and conducting surveys.

Skills

CS experience

English language

Communication

Detail-oriented

Written communication

Problem solving in writing

Education

D3/S1

Job description

TP in Yogyakarta seeks a customer service professional to manage written inquiries, provide accurate product information, and craft personalized responses. The role focuses on clear written communication and timely issue resolution, documenting all steps per SOPs.

You will also log interactions, update customer records, and conduct surveys while working a standard 8 AM to 5 PM schedule on-site, with weekend shifts on a rotating basis. A D3/S1 and strong English writing ability are required.