NOC Monitoring - Batam PT Solnet Indonesia

Cari; Tangerang; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Job summary

Cari is looking for a Network Operations Analyst based in Batam, Indonesia. You will monitor the entire network and ISP service infrastructure, escalate issues per procedures, and prepare incident reports daily, weekly, monthly, and annually.

You should have basic networking knowledge, be proficient with monitoring tools (PRTG, Observium, LibreNMS), and handle 24/7 shifts, including holidays and weekends. Indonesian and English fluency is required.

Qualifications

• Minimum SMK/D3 or equivalent; Bachelors preferred
• Willing to work in a 24/7 shift system including holidays and weekends
• Fluent in Indonesian (spoken and written) with proper usage
• Good command of English, both verbal and written

Responsibilities

• Monitor the entire network and ISP service infrastructure
• Escalate issues to the relevant teams according to established procedures
• Prepare incident reports daily, weekly, monthly, and annually
• Maintain accurate and up-to-date network documentation

Skills

Basic networking

Network troubleshooting

Teamwork

English communication

Indonesian language

Education

SMK or Diploma (D3)

Bachelor's degree (S1) or equivalent

Tools

PRTG

Observium

LibreNMS

Job description

This position is based in Belian, Batam, Riau Islands.

Responsibilities

• 1. Monitor the entire network and ISP service infrastructure
• 2. Escalate issues to the relevant teams according to established procedures
• 3. Prepare incident reports daily, weekly, monthly, and annually
• 4. Maintain accurate and up-to-date network documentation

Requirements

• 1. Male, Single (Max 26 years old)
• 2. Min. Vocational High School (SMK) or Diploma (D3)/Bachelor's degree (S1) or Equivalent
• 3. Experienced in the field of Networking

Knowledge and Skill

• 1. Basic knowledge of networking
• 2. Proficient in using network monitoring tools such as PRTG, Observium, LibreNMS, or similar platforms
• 3. Able to conduct first-level analysis and troubleshooting of network disruptions
• 4. Works well under pressure and demonstrates quick response to network incidents
• 5. Comfortable working with email and MS. Office tools (Word, Excel. Outlook, etc.)
• 6. Disciplined, detail-oriented, and highly proactive
• 7. Fluent in spoken and written Indonesian with correct usage
• 8. Good command of English, both verbally and in writing
• 9. Willing to work in a 24/7 shift system, including holidays and weekends
• 10. Able to work well both independently and as part of a team