Night-Shift Machine Technician & Field Service Engineer

Packsize; Papua; On-site; IDR 1,231,211,000 - 1,343,139,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid Time Off

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Packsize is seeking a Resident Service Engineer to install, configure, and maintain packaging equipment at customer facilities in Joliet, IL. You will start‑up, test, train customers on product capabilities, and nurture strong customer relationships.

Responsibilities include scheduling tasks, troubleshooting with technical drawings, and coordinating with R&D, Software, and Quality teams. The role requires travel to customer sites and a commitment to safety and quality standards.

Qualifications

• Customer service focus.
• Knowledge of Windows platforms.
• Knowledge of and effective use of hand tools.
• Knowledge of mechanical platforms.
• Ability to work independently with little or no direct supervision.
• Basic Microsoft (Excel, Word) or Google Suite experience is helpful, but not required.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Scheduling tasks at a customer’s job sites.
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation.
• Work cross‑functionally with R&D, Software and Quality Engineering teams.
• Performing routine maintenance and emergency services as they arise.
• Analyze customer KPI's to identify machine performance issues and perform maintenance.
• Installation of Packsize solutions and training others to use and maintain it.
• Prepare and submit expense reports and travel arrangements when needed.
• Communicate information clearly with Packsize and customer personnel.

Skills

Customer service

Windows OS

Hand tools

Mechanical aptitude

Independent worker

MS Office/Google Suite

Education

Associates Degree or Vocational Training

Bachelor's Degree preferred

Job description

Packsize is seeking a Resident Service Engineer to install, configure, and maintain packaging equipment at customer facilities in Joliet, IL. You will start‑up, test, train customers on product capabilities, and nurture strong customer relationships.

Responsibilities include scheduling tasks, troubleshooting with technical drawings, and coordinating with R&D, Software, and Quality teams. The role requires travel to customer sites and a commitment to safety and quality standards.