Resident Service Engineer - McCordsville, IN (Weekday Night Shift)

Packsize; Indonesia; On-site; IDR 1,137,955,182 - 1,400,560,224; Full time

Benefits offered by this job

Paid Time-off

Paid Parental Leave

Health Insurance

Short and Long Term Disability

Life Insurance

401(k) matching

Job summary

Packsize is seeking a Resident Service Engineer to work on-site in Indianapolis/McCordsville, IN. This role involves installing and maintaining Packsize equipment, managing inventory and parts, and ensuring customer satisfaction through proactive service. Candidates should possess strong mechanical knowledge, excellent customer service skills, and the ability to work independently. A competitive salary between $65,000 and $80,000 USD is offered along with a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Customer service oriented with excellent communication skills.
• Ability to understand technical drawings and documentation.
• Experience in troubleshooting mechanical issues.

Responsibilities

• Install and maintain Packsize equipment at customer locations.
• Manage parts and inventory in the warehouse.
• Provide five-star customer service by proactively visiting customers.

Skills

Customer service focus

Knowledge of Windows platforms

Knowledge of and effective use of hand tools

Knowledge of mechanical platforms

Ability to work independently

Education

Associate’s Degree or Vocational Training

Bachelor’s Degree in a related area preferred

Tools

Basic Microsoft Excel

Google Suite

Job description

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

Job Description

We are looking for a highly skilled Resident Service Engineer in the Indianapolis/McCordsville, IN area. This technician will work on‑site at one of our key customers' locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provide five‑star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Schedule

Monday – Thursday, 5:00 PM – 3:30 AM

What You’ll Do

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross‑functionally with R&D, Software and Quality Engineering teams
• Perform routine maintenance and emergency services as they arise
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Respond and productively communicate information and ideas with Packsize and customer personnel so they will understand; must exchange accurate information in these situations
• Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Machine Operation

Clearing jams, loading Z‑fold, changing labels, changing bander paper and adding glue to the machine.

What You’ll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associate’s Degree, Vocational Training or equivalent experience
• Bachelor’s Degree in a related area preferred

Working Environment and Physical Demands

Required

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
• Convey yourself great distances within and around various work sites and from one work site to another
• Remain in a stationary position, often standing for prolonged periods
• Work in a noisy environment at various temperatures
• Move objects (equipment, machinery, and products) weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps, stools, and the like
• Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

• All work is performed at customer’s facilities
• Available on‑call
• Overnight travel may be required, for initial and periodic training
• Ability to travel by vehicle or airplane, domestically

Salary and Benefits

Packsize offers a competitive benefits package including Paid Time‑off, Paid Parental Leave, Health Insurance (Medical, Dental, Vision), Short and Term/Long Term Disability, Life Insurance, and 401(k) matching.

The salary range for this role is $65,000 USD – $80,000 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate’s prior work experience, education/training, and any special skills.

Equal Opportunity Employer

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.