Night Shift - Guest Support Officer

PT. Turnkey Properties Indonesia (Betterplace Property Management & Real Estate); Provinsi Bali; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

PT Turnkey Properties Indonesia (Betterplace Property Management & Real Estate) is seeking a Guest Support Officer to deliver exceptional service to guests in managed properties. You will handle inquiries, coordinate with villa teams, and ensure a smooth stay from booking to departure.

The role requires strong communication, problem-solving, and organizational skills, with availability for night shifts to support guests around the clock.

Qualifications

• Previous experience in customer service or hospitality, especially in property management or hotel environments.
• Strong communication and interpersonal skills to engage with guests and resolve issues.
• Excellent problem-solving skills to handle guest concerns calmly and efficiently.
• Strong organizational skills to manage bookings, inquiries and guest requests.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Night shift availability.

Responsibilities

• Serve as the main contact for guests, providing information about the property and local area.
• Address and resolve guest complaints or issues promptly to ensure satisfaction.
• Assist with booking confirmations, modifications, and special requests.
• Liaise with Villa Managers, Butlers, and other teams to ensure property maintenance and prompt guest service.
• Gather and report guest feedback to improve service quality.

Skills

Customer service

Hospitality

Communication

Problem solving

Organization

Multitasking

Night shift

Job description

A Guest Support Officer in property management is a key role focused on providing exceptional customer service to guests staying in managed properties. This role involves handling inquiries, resolving issues, and ensuring a positive guest experience from booking through to departure. The Guest Support Officer serves as the primary point of contact for guests, addressing their needs, coordinating with other departments, and managing any concerns that may arise during their stay.

Key Responsibilities

• Serve as the main contact for guests, handling inquiries, and providing information about the property and local area.
• Address and resolve any guest complaints or issues in a timely and professional manner, ensuring guest satisfaction.
• Assist with booking confirmations, modifications, and special requests, ensuring that all guest requirements are met.
• Liaise with Villa Managers, Butlers, and other teams to ensure that the property is well-maintained and that guest needs are met promptly.
• Gather and report guest feedback to improve service quality and guest experiences.

Key Requirements

• Previous experience in customer service or hospitality, particularly in a property management or hotel environment.
• Strong communication and interpersonal skills, with the ability to engage with guests and resolve issues effectively.
• Excellent problem-solving skills, with the ability to handle guest concerns calmly and efficiently.
• Strong organizational skills to manage bookings, inquiries, and guest requests effectively.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Available to work the night shift.