Operation Supervisor

BnBali Villa Management; Provinsi Bali; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

BnBali Villa Management seeks a capable Operations Supervisor to oversee daily villa operations in Bali, ensuring readiness, guest satisfaction, and strict SOP adherence. The role requires directing maintenance activities and coordinating with MEP supervisors and external contractors to keep properties at peak readiness.

The ideal candidate has 2–3 years in a supervisory capacity within luxury villa management or upscale hospitality, with strong leadership, communication, and problem-solving

Qualifications

• Diploma D3 or Bachelor's Degree in Hospitality, Tourism, Business Admin, or related field.
• 2–3 years as Operations Supervisor/Leader in villa management or luxury hospitality.
• Strong knowledge of daily villa operations, housekeeping standards, and readiness inspections.
• Experience coordinating maintenance with MEP supervisors and external contractors/vendors.
• Excellent problem-solving and strict SOP implementation and compliance.
• Exceptional communication and guest-handling skills for on-site requests and issues.

Responsibilities

• Daily operations coordination
• Villa readiness & inspections
• Maintenance coordination
• MEP SPV follow-up
• Other operational team coordination
• Operational issue resolution
• SOP implementation & compliance
• Guest / owner on-site requests and complaints handling

Skills

Leadership

Guest handling

Communication

Problem solving

Team coordination

SOP compliance

Education

D3 or S1 in Hospitality/Tourism/Business Admin

Job description

Minimum Diploma (D3) or Bachelor's Degree (S1) in Hospitality, Tourism, Business Administration, or a related field.

Minimum 2–3 years of experience as an Operations Supervisor or Leader in villa management, luxury hospitality, or property management.

Strong knowledge of daily villa operations, housekeeping standards, and property readiness/inspection protocols.

Proven ability to manage and follow up on building maintenance, including working closely with MEP (Mechanical, Electrical, Plumbing) supervisors and external contractors/vendors.

Excellent problem-solving skills to resolve day-to-day operational issues efficiently and ensure strict SOP implementation and compliance.

Exceptional communication and guest-handling skills to address guest and owner on-site requests, complaints, and decision-making within company standards.

Strong leadership abilities with a track record of monitoring team performance and coordinating cross-functional operational teams.

Key Responsibility:

Daily operations coordination

Villa readiness & inspections

Maintenance coordination

MEP SPV follow-up

Other operational team coordination

Operational issue resolution

SOP implementation & compliance

Operational performance monitoring

Guest / owner on-site operational matters (requests, complaints, decisions within standard)