Network Performance Analyst: Technical Reporting & RCA

PT ELISTEC INFORMATIKA UTAMA; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT ELISTEC INFORMATIKA UTAMA is seeking a Reporting – Technical Analysis & Reporting professional to transform network performance and crowdsourced QoE data into clear findings. You will analyze data from KPI/PM, CDR/xDR, OSS/NMS, traffic, and logs to identify degradation, anomalies, and customer experience issues.

The role requires creating RCA summaries, presenting problem statements, methodologies, evidence, and impacts, and translating findings into actionable recommendations for network

Qualifications

• Strong experience in technical analysis and reporting in telecom networks.
• Translate network performance and QoE data into findings.
• Analyze data from KPI/PM, CDR/xDR, OSS/NMS, traffic, logs and QoE data.
• Identify and summarize network degradation, anomalies and customer experience issues.
• Prepare RCA summaries based on objective evidence and multi-source data.
• Explain problem statements, methodologies, evidence, findings, causes and impact.
• Translate findings into actionable recommendations for optimization or service improvement.
• Distinguish observations, findings, probable causes and recommendations in reports.
• Create executive summaries and detailed technical reports for stakeholders.
• Proficient in SQL and familiar with Python/Pandas for analysis and validation.
• Familiar with dashboard and data visualization tools to present KPI trends and QoE insights.
• Create clear visuals, tables, charts and supporting analysis.
• Strong attention to detail and data accuracy.

Responsibilities

• Produce technical reports with RCA summaries and actionable recommendations.
• Translate complex data into clear executive summaries for engineers and management.
• Develop visualizations showing KPI trends, geographic patterns, and QoE insights.
• Collaborate with network engineering and operations to drive service improvements.
• Ensure accuracy, consistency, and traceability of reported data.

Skills

Technical analysis

Reporting

Data interpretation

SQL

Python

Pandas

Data visualization

Executive summaries

Tools

Dashboard tools

Pandas

Job description

PT ELISTEC INFORMATIKA UTAMA is seeking a Reporting – Technical Analysis & Reporting professional to transform network performance and crowdsourced QoE data into clear findings. You will analyze data from KPI/PM, CDR/xDR, OSS/NMS, traffic, and logs to identify degradation, anomalies, and customer experience issues.

The role requires creating RCA summaries, presenting problem statements, methodologies, evidence, and impacts, and translating findings into actionable recommendations for network