Network Management Analyst (Talent Pool)

PT Chandra Asri Pacific Tbk; Indonesia; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

Chandra Asri Group, through its Shared Service Center, seeks a Network Management Analyst to operate LAN/WAN, internet, and voice/UC services in Indonesia. You will execute complex changes, lead L2/L3 incident resolution, and mentor analysts on network practices.

The role requires a Bachelor's in CS/IT/Telecom, at least 5 years of enterprise networking experience, familiarity with Cisco/Fortinet/Aruba, SD-WAN, and ITIL processes; collaboration with vendors and regional teams is essential.

Qualifications

• Bachelor's degree in CS/IT/Telecom or related field.
• Minimum 5 years of hands-on enterprise networking experience covering LAN/WAN, routing, switching, internet, and voice/UC.
• Working knowledge of Cisco, Fortinet, Aruba; SD-WAN; and voice/UC environments.
• Experience with network monitoring tools such as SolarWinds, PRTG, NetBrain.
• Familiar with ITIL incident, problem, and change management.
• Relevant certifications (CCNA, CCNP, Fortinet NSE, ITIL v4 Foundation) preferred.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation and coordination with regional teams.

Responsibilities

• Perform fault detection, alerting, and corrective action on LAN/WAN and internet connectivity.
• Monitor availability and performance using network management tools; tune thresholds and baselines.
• Administer and support Move/Add/Change (MAC) on network components.
• Coordinate / oversee vendors on LAN/WAN/voice activities; validate vendor work products.
• Drive RCA on complex incidents; mentor Analysts and contribute to runbook quality.

Skills

Enterprise networking

LAN/WAN

Voice/UC

Routing & Switching

Network monitoring

ITIL processes

Certifications

Bahasa Indonesia

English documentation

Education

Bachelor's degree in CS/IT/Telecom

Job description

Network Management Analyst (Talent Pool)

Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established aShared Service Center (SSC)to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is forAster Chemicals & Energy (ACE),a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group andGlencore, one of the world’s largest natural resource companies.

Job Purpose

The Network Management Analyst is an individual contributor responsible for hands-on engineering and operations of LAN, WAN, internet, and voice/UC services in the Indonesia environment. The role executes complex changes, leads L2/L3 incident resolution, and mentors Analysts on network practices.

Key responsibilities

Network Operations

• Perform fault detection, alerting, and corrective action on LAN/WAN and internet connectivity.
• Monitor availability and performance using network management tools; tune thresholds and baselines.
• Administer and support Move/Add/Change (MAC) on network components.
• Manage network component configuration versioning and golden-config baselines.
• Provide hand-and-feet support for network component deployment when required.

Coordination & Improvement

• Coordinate / oversee Kyndryl, telco, and other 3P vendors on assigned LAN/WAN/voice activities; validate vendor work products.
• Drive RCA on complex incidents; mentor Analysts and contribute to runbook quality.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field.
• Minimum 5 years of hands-on enterprise networking experience covering LAN/WAN, routing, switching, internet, and voice/UC.
• Working knowledge of Cisco / Fortinet / Aruba platforms, SD-WAN, and voice/UC environments (PABX, Teams Phone, or equivalent).
• Experience with network monitoring tools (e.g., SolarWinds, PRTG, NetBrain).
• Familiar with ITIL incident, problem, and change management.
• Relevant certifications (CCNA, CCNP, Fortinet NSE, ITIL v4 Foundation) preferred.
• Strong communication in Bahasa Indonesia; working-level English sufficient for documentation, ticket handling, and coordination with regional/3P teams.