Senior Network & IT Operations Leader

Bitera DC; Jakarta Pusat; On-site; IDR 500,000,000 - 800,000,000; Full time

Job summary

Bitera DC seeks a senior IT operations leader to direct 24x7 network and IT operations, overseeing incidents, changes and security, while driving AI adoption and ERP development across the organization. You will coordinate capacity planning, vendor performance, and governance to uphold SLAs and ensure reliable service delivery.

The role requires strong leadership, cross-functional collaboration, and hands-on management of enterprise IT platforms, dashboards, andCompliance with security protocols

Responsibilities

• Direct 24x7 network and IT operations oversight with supervisors, including monitoring coverage, alarm routing, performance thresholds and dashboards for critical platforms.
• Manage incident, problem and change processes; drive root cause analysis and permanent corrective actions; approve production changes and authorize emergency changes to restore service.
• Oversee capacity, product and customer support; maintain service catalogue and product roadmap for network and interconnection services; assess technical feasibility for customer opportunities.
• Lead security and recovery compliance; supervise vulnerability remediation, hardening and restore testing; decide containment under playbooks when needed.
• Promote AI adoption across departments; deploy approved AI tools and automations; train staff and set data security guardrails.
• Drive ERP development for cross-department collaboration; gather requirements, steer architecture, integrations, testing, releases and handover to operations.
• Monitor vendors and MSP performance against SLAs; manage budget inputs; maintain updated network diagrams, CMDB, IPAM and records after activations.
• Prepare weekly operations reporting and KPI evidence packs; support audit evidence and closure of findings.
• Lead weekly operations reviews and incident/change leadership in manager's absence; set objectives, ensure 24x7 coverage, and develop successors.

Job description

Bitera DC seeks a senior IT operations leader to direct 24x7 network and IT operations, overseeing incidents, changes and security, while driving AI adoption and ERP development across the organization. You will coordinate capacity planning, vendor performance, and governance to uphold SLAs and ensure reliable service delivery.

The role requires strong leadership, cross-functional collaboration, and hands-on management of enterprise IT platforms, dashboards, andCompliance with security protocols