Multilingual Product Training & Support Specialist

PT Akulaku Silvrr Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Akulaku Silvrr Indonesia is seeking a Training Specialist to analyze user behavior and product performance, identify training needs, and deliver effective product and customer service training. The role covers creating and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.

You will collaborate with Product, Operations, and Customer Service teams to align content with product updates and business requirements, conduct needs analysis, evaluate

Qualifications

• Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or related field.
• Fresh graduates welcome; experience in Training or CS or Product Support is a plus.
• Fluent in Mandarin and English; HS K 5+ preferred.
• Strong communication, presentation, analytical and problem-solving skills in a fast-paced environment.
• Interest in Financial Services and E-commerce; experience studying/working in China is a plus.

Responsibilities

• Analyze user behavior and product performance to identify training needs and provide effective product support solutions.
• Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
• Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.
• Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
• Continuously improve training programs, knowledge management systems, and customer service processes.

Skills

Mandarin fluency

English fluency

Communication skills

Presentation skills

Analytical thinking

Education

Bachelor's degree (related field)

Job description

PT Akulaku Silvrr Indonesia is seeking a Training Specialist to analyze user behavior and product performance, identify training needs, and deliver effective product and customer service training. The role covers creating and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.

You will collaborate with Product, Operations, and Customer Service teams to align content with product updates and business requirements, conduct needs analysis, evaluate