Multichannel Customer Service Pro for Peak Seasons

Howel and Co Indonesia; Jakarta Barat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Howel & Co Indonesia is seeking a dedicated Customer Service professional to support peak seasons and maintain high customer satisfaction across Shopee, Tokopedia and Instagram. You will handle inquiries, resolve complaints, and process orders while collaborating with internal teams to address shipping issues.

Fresh graduates are welcome. The role requires 24-hour fixed shifts (including weekends and national holidays), strong communication, empathy, and the ability to work independently or as

Qualifications

• Bachelor's Degree in any field required.
• Fresh graduates are welcome to apply.
• Willing to work in 24-hour shifting, including weekends and national holidays (fixed schedule).
• Good communication skills and ability to handle difficult situations with tact and professionalism.
• Ability to type quickly and accurately; basic computer skills.
• Strong problem-solving skills and attention to detail.
• Capable of working independently and as part of a team.
• Basic proficiency in English; additional language skills are a plus.
• High level of empathy and commitment to customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries across various platforms (e.g., Shopee, Tokopedia, Instagram).
• Handle and resolve customer complaints regarding product issues, returns, and exchanges.
• Manage and track orders to ensure timely delivery and address any order discrepancies.
• Collaborate with the logistics team to address shipping issues and provide updates to customers.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Prepare and submit regular reports on customer interactions, feedback, and issues.
• Monitor and respond to customer reviews and feedback on multiple platforms.
• Provide comprehensive information about products, services, and policies to customers.
• Continuously improve service procedures, policies, and standards based on customer feedback.

Skills

Communication skills

Typing speed

Problem solving

Attention to detail

Empathy

Teamwork

Independence

Basic IT skills

English proficiency

Education

Bachelor's degree in any field

Tools

Shopee

Tokopedia

Instagram

Job description

Howel & Co Indonesia is seeking a dedicated Customer Service professional to support peak seasons and maintain high customer satisfaction across Shopee, Tokopedia and Instagram. You will handle inquiries, resolve complaints, and process orders while collaborating with internal teams to address shipping issues.

Fresh graduates are welcome. The role requires 24-hour fixed shifts (including weekends and national holidays), strong communication, empathy, and the ability to work independently or as