Multi-Outlet F&B Operations Lead

Orchid Florist & Decoration; Jakarta Utara; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Orchid Florist & Decoration in Jakarta is seeking an Operational Manager to oversee daily operations across 2 outlets, ensuring smooth service, cost efficiency, and strong profitability. The role demands hands-on leadership, strategic thinking, and a focus on achieving KPIs.

The candidate should have 3–5 years of F&B operations experience, with multi-outlet exposure, and be adept at budgeting, inventory control, and driving revenue growth in a fast-paced environment.

Qualifications

• Minimum Diploma or Bachelor’s Degree in Hospitality, Management, or related field
• Minimum 3–5 years of experience as an Operational Manager in the F&B industry; experience handling multi-outlet operations is preferred
• Strong leadership and multi-tasking management skills
• Strong understanding of sales growth strategies, budgeting, costing, and inventory control
• Target-oriented with strong analytical skills
• Able to work both strategically and hands-on

Responsibilities

• Oversee and ensure optimal daily operations across 2 outlets
• Monitor and control sales performance, profitability, and cost efficiency at each outlet
• Set targets, monitor KPIs, and evaluate outlet team performance
• Coach and develop Restaurant Managers / Supervisors at each outlet
• Maintain service excellence standards and ONNI brand consistency
• Handle escalated complaints and resolve operational issues effectively
• Collaborate with Marketing, Finance, and HR teams to drive revenue growth and operational efficiency

Skills

Operational management

Leadership

Analytical skills

Strategic thinking

Education

Diploma/Bachelor's in Hospitality or Management

Job description

Orchid Florist & Decoration in Jakarta is seeking an Operational Manager to oversee daily operations across 2 outlets, ensuring smooth service, cost efficiency, and strong profitability. The role demands hands-on leadership, strategic thinking, and a focus on achieving KPIs.

The candidate should have 3–5 years of F&B operations experience, with multi-outlet exposure, and be adept at budgeting, inventory control, and driving revenue growth in a fast-paced environment.