Multi-Clinic Operations Manager

PT Satu Dental Indonesia; Jakarta Utara; On-site; IDR 180,000,000 - 260,000,000; Full time

Job summary

PT Satu Dental Indonesia is seeking a Clinic Operations Manager to oversee daily operations across multiple dental clinics in Jakarta. You will supervise front office staff, dental assistants, and patient service teams to ensure efficient operations and high service standards.

You will enforce SOPs, coordinate with dentists and management, monitor performance against revenue and patient-satisfaction targets, manage scheduling and training, handle escalated concerns, and oversee inventory and

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• 3+ years of experience in clinic operations, healthcare management, or a supervisory role.
• Strong leadership, problem-solving, and team management skills.
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Proficiency in Microsoft Office and clinic management software.
• Knowledge of dental clinic operations and healthcare regulations is a plus.
• Willing to handling multiple branch.

Responsibilities

• Oversee daily operations across multiple dental clinics to ensure efficiency and high service standards.
• Supervise clinic staff, including front office, dental assistants, and customer service teams.
• Monitor clinic performance, ensuring targets for revenue, patient satisfaction, and operational efficiency are met.
• Implement and enforce company policies, SOPs, and compliance with healthcare regulations.
• Coordinate with dentists, management, and other stakeholders to enhance service quality.
• Manage staff scheduling, training, and development to ensure excellent patient care.
• Handle escalated patient concerns and operational challenges, providing quick and effective solutions.
• Monitor inventory and equipment maintenance, ensuring clinics operate smoothly.
• Prepare reports on clinic performance and suggest improvements to senior management.

Skills

Leadership

Problem-solving

Team management

Communication

Multitasking

Under pressure

Customer service

Education

Bachelor’s degree

Tools

Microsoft Office

Clinic management software

Job description

PT Satu Dental Indonesia is seeking a Clinic Operations Manager to oversee daily operations across multiple dental clinics in Jakarta. You will supervise front office staff, dental assistants, and patient service teams to ensure efficient operations and high service standards.

You will enforce SOPs, coordinate with dentists and management, monitor performance against revenue and patient-satisfaction targets, manage scheduling and training, handle escalated concerns, and oversee inventory and