Moderation Training Specialist

amIT Global Solutions Sdn Bhd; Provinsi Bali; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking a Trainer to ensure effective training and development of moderation teams, adapting to evolving policies. The role involves designing programs, creating materials, and conducting onboarding sessions to uphold high performance.

The ideal candidate has a Bachelor's degree, at least 1 year of training experience in a BPO setting, and strong English communication skills (C1). Ability to work on shifts, including weekends and public holidays, is required.

Qualifications

• Bachelor's degree in any related field.
• At least 1 year of training experience in the BPO industry.
• Proficient in English (C1).
• Excellent verbal and written communication in English.

Responsibilities

• Conceptualize training materials based on data and research.
• Create training strategies, initiatives, and materials.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Review employee performance and learning.
• Conduct training classes on policy/product.
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Skills

English proficiency

Verbal communication

Written communication

Learning patterns

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

amIT Global Solutions Sdn Bhd is seeking a Trainer to ensure effective training and development of moderation teams, adapting to evolving policies. The role involves designing programs, creating materials, and conducting onboarding sessions to uphold high performance.

The ideal candidate has a Bachelor's degree, at least 1 year of training experience in a BPO setting, and strong English communication skills (C1). Ability to work on shifts, including weekends and public holidays, is required.