Moderation Training Lead

TELUS Digital; Denpasar; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

TELUS Digital is seeking a Trainer to ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies. The role involves conceptualizing data-driven training materials and executing training initiatives across shifts, including weekends and holidays.

The ideal candidate has a Bachelor’s degree, 1+ year in BPO training, and strong English communication.

Qualifications

• Bachelor’s degree in any related field.
• At least 1-year experience in training within the BPO industry.
• Proficient in English (C1) and excellent verbal and written communication skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Knowledge of people’s learning patterns to design programs with excellent efficiency.
• Able to work on shifts, weekends, and public holidays.

Responsibilities

• Conceptualize training materials based on data and research.
• Create training strategies, initiatives, and materials.
• Test and review created materials.
• Maintain a database of all training materials.
• Instruct employee training and onboarding.
• Review employee performance and learning.
• Conduct training classes on policy/product.
• Responsible for Training Needs Analysis and Knowledge transfer for any identified knowledge issues.

Skills

English proficiency

Communication skills

Bachelor's degree

Training experience

Coaching skills

MS Office

Clear written/oral communication

Learning patterns

Shift work

Education

Bachelor’s degree in any related field

Tools

Microsoft Office

Job description

TELUS Digital is seeking a Trainer to ensure the effective training and development of moderation teams, fostering high performance and adapting to evolving policies. The role involves conceptualizing data-driven training materials and executing training initiatives across shifts, including weekends and holidays.

The ideal candidate has a Bachelor’s degree, 1+ year in BPO training, and strong English communication.