Microsoft Engineer

PT Multipolar Technology; Tangerang; On-site; IDR 66,960,000 - 122,760,000; Full time

Job summary

PT Multipolar Technology is seeking an IT support specialist to provide technical support, troubleshooting, configuration, and monitoring for Microsoft 365, Intune, and Copilot at a site in South Jakarta.

You will manage Microsoft 365 administration, including tenant, user, license, and device management, and deliver onsite and remote support per SLA.

Applicants should have a Bachelor's degree in IT/IS/IE and at least 2 years' hands-on Microsoft experience; certification is preferred.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Informatics Engineering, or related fields.
• Minimum 2 years of experience handling Microsoft products and solutions.
• Hands-on experience with Microsoft 365, Microsoft Intune, and Microsoft 365 Copilot.

Responsibilities

• Provide technical support, troubleshooting, configuration, and monitoring for Microsoft 365, Microsoft Intune, and Microsoft 365 Copilot.
• Manage Microsoft 365 administration, including tenant, user, license, and device management.
• Deliver onsite and remote technical support in accordance with service requirements and SLA.
• Monitor service health and prepare periodic reports on incidents and problems.
• Coordinate with users and relevant teams to ensure effective issue resolution.

Skills

Communication

Coordination

Customer service

Education

Bachelor's degree in IT/IS/IE

Tools

Microsoft 365

Microsoft Intune

Microsoft 365 Copilot

Job description

Provide technical support, troubleshooting, configuration, and monitoring for Microsoft 365, Microsoft Intune, and Microsoft 365 Copilot.

Manage Microsoft 365 administration, including tenant, user, license, and device management.

Deliver onsite and remote technical support in accordance with service requirements and SLA.

Monitor service health and prepare periodic reports on incidents and problems.

Coordinate with users and relevant teams to ensure effective issue resolution.

Bachelor's Degree in Information Technology, Information Systems, Informatics Engineering, or related fields.

Minimum 2 years of experience handling Microsoft products and solutions.

Hands-on experience with Microsoft 365, Microsoft Intune, and Microsoft 365 Copilot.

Good understanding of Microsoft 365 administration and troubleshooting.

Good communication and coordination skills.

Microsoft Associate-level certification is preferred.

Placement South Jakarta (site customer)