Microsoft 365 Engineer Jakarta, Indonesia

UNIT4 NV; Jakarta Pusat; Hybrid; IDR 1,080,886,000 - 1,621,329,000; Full time

Job summary

UNIT4 NV is seeking an M365 Engineer to oversee the Microsoft 365 environment across global colleagues. The role combines hands-on operational ownership with user support, technical problem solving and delivery of service-improvement projects.

You will own day-to-day administration of Exchange Online, Teams, SharePoint Online, OneDrive and Entra ID; partner with the Service Desk; and use PowerShell, Graph and Power Automate to automate tasks while contributing to an effective M365 operating

Responsibilities

• Own the day-to-day health and administration of Microsoft 365 services, with a focus on Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID and tenant services.
• Act as a technical escalation point for complex incidents and service requests, providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support.
• Monitor service health, licensing, audit information and operational alerts; identify risks early and protect service continuity.
• Manage mailbox and group administration, permissions and delegation, licensing, and user lifecycle exceptions.
• Support users and the Service Desk with clear technical guidance and troubleshooting for Outlook, Teams, SharePoint, OneDrive and related services.
• Investigate mail-flow, anti-spam, connectivity, client and access issues using Microsoft 365 tools.
• Use PowerShell and Graph or Power Automate to automate repeatable administration and strengthen operational controls.
• Maintain runbooks and support documentation; follow ITIL-aligned incident, request and change-management practices.
• Lead or participate in M365 projects such as tenant optimisation, content migration, lifecycle and retention improvements, and security hardening.
• Assess upcoming changes, test impact, and translate updates into clear communication for users and support teams.
• Partner with Security, Modern Workplace, Infrastructure, Service Desk, and HR/Business stakeholders to deliver secure, supportable solutions.
• Promote least privilege, MFA, secure configuration and governance across M365 operations.
• Contribute to service reporting and continuous improvement, including escalation paths and ownership boundaries.
• Participate in production support and planned change activities outside standard hours when required.

Skills

Microsoft 365 administration

Incident escalation

ITIL practices

Troubleshooting

Tools

PowerShell

Microsoft Graph

Power Automate

Exchange Online

Job description

As an M365 Engineer within Infrastructure & Operations, you will help keep Unit4’s Microsoft 365 environment stable, secure and effective for colleagues around the world. The role combines hands-on operational ownership with user support, technical problem solving and delivery of service-improvement projects.

You will work across Microsoft 365 services, partner with the Service Desk and specialist teams, and act as an escalation point for complex issues. Success in this role means dependable BAU services, clear support for users, well-controlled change and measurable improvement of the collaboration environment.

Responsibilities

• Own the day-to-day health and administration of Microsoft 365 services, with a focus on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and associated tenant services.

• Act as a technical escalation point for complex incidents and service requests, providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support where required.

• Monitor service health, message centre updates, capacity, licensing, audit information and operational alerts; identify risks early and take action to protect service continuity.

• Manage operational activities such as mailbox and group administration, permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and user lifecycle exceptions.

• Support users and the Service Desk with clear technical guidance, knowledge articles, standard operating procedures and practical troubleshooting for Outlook, Teams, SharePoint, OneDrive and related services.

• Investigate mail-flow, anti-spam, quarantine, connectivity, client and access issues using Microsoft 365 administration, reporting, audit and diagnostic tools.

• Use PowerShell and, where appropriate, Microsoft Graph or Power Automate to automate repeatable administration, improve data quality, reduce manual effort and strengthen operational controls.

• Maintain accurate runbooks, configuration records, support documentation and evidence for changes, incidents, audits and service reviews.

• Follow ITIL-aligned incident, request, problem and change-management practices, including risk assessment, testing, implementation planning, validation and stakeholder communication.

• Lead or participate in Microsoft 365 projects such as tenant optimisation, licensing clean-up, SharePoint content migration, lifecycle and retention improvements, collaboration-feature rollout, security hardening and process automation.

• Assess upcoming Microsoft 365 changes, test their impact, recommend adoption or mitigation actions, and translate technical updates into clear communication for users and support teams.

• Partner with Security, Modern Workplace, Infrastructure, Service Desk, Software Asset Management, HR/PX and business stakeholders to deliver solutions that are supportable, secure and aligned with business needs.

• Promote least privilege, appropriate use of privileged roles, MFA, secure configuration, data protection and governance across Microsoft 365 operations.

• Contribute to service reporting, root-cause analysis, continuous improvement and the development of an effective M365 operating model, including ownership boundaries and escalation paths.

• Participate in production support and planned change activities outside standard hours when business-critical work requires it.