Merchant Success & Ops Specialist

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Magada Tirta Amerta is seeking an entry-level Operational Support / Account Manager Assistant in Jakarta. Fresh graduates are welcome to apply to assist Account Managers and resolve issues for commercial merchants.

You will conduct market research, analyze data, and support process improvements to enhance efficiency and customer satisfaction. Proficiency in MS Office and Google Workspace is desired, with strong communication skills.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in account management, customer support, or related fields is a plus.
• Familiarity with the commercial merchant landscape and industry players is a plus.
• Strong written and verbal communication skills.
• Ability to analyze data and market trends to derive insights.

Responsibilities

• Operational Support: Assist Account Managers and resolve merchant issues promptly.
• Market Research: Gather insights on industry trends and opportunities for clients.
• Operational Excellence: Support process improvements to boost efficiency and customer satisfaction.

Skills

Account management

Customer support

Data analysis

Communication

Market research

Tools

MS Office

Google Workspace

Job description

Magada Tirta Amerta is seeking an entry-level Operational Support / Account Manager Assistant in Jakarta. Fresh graduates are welcome to apply to assist Account Managers and resolve issues for commercial merchants.

You will conduct market research, analyze data, and support process improvements to enhance efficiency and customer satisfaction. Proficiency in MS Office and Google Workspace is desired, with strong communication skills.