Membership Ops Lead - Onboarding & Compliance

PT mHealthBank Rising Care; Jakarta Selatan; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT mHealthBank Rising Care is seeking a seasoned Lead for Membership & Onboarding operations to oversee enrolment, policy setup, data management, and card personalization, ensuring accuracy and SLA achievement.

You will monitor team performance, enforce governance and compliance, and coordinate with Claims, Provider, Customer Service, and clients to ensure smooth operations and timely issue resolution.

Qualifications

• Bachelor's degree required with 5+ years in health insurance or related operations.
• Experience in Membership, Policy Administration, Onboarding, or similar operations.
• Strong English communication skills and leadership experience.
• Advanced Excel skills including data validation, pivot tables, and lookups.

Responsibilities

• Lead Membership & Onboarding operations: policy setup, enrolment, data management, and card personalization.
• Monitor team performance, productivity, workload, service standards, and operational reports with timely actions.
• Ensure governance/compliance with policies, SOPs, controls, and risk management.
• Coordinate with Claims, Provider, Customer Service, KAM, and clients for issue resolution and continuity.
• Identify gaps and lead/participate in projects to improve efficiency, quality, and processes.

Skills

Leadership

English proficiency

Data analysis

Excel proficiency

Project management

Stakeholder management

Attention to detail

SLA adherence

Education

Bachelor's degree (S1)

Tools

Microsoft Excel

Job description

PT mHealthBank Rising Care is seeking a seasoned Lead for Membership & Onboarding operations to oversee enrolment, policy setup, data management, and card personalization, ensuring accuracy and SLA achievement.

You will monitor team performance, enforce governance and compliance, and coordinate with Claims, Provider, Customer Service, and clients to ensure smooth operations and timely issue resolution.