Mass Market & CVM Engineer

PT. Indosat Tbk; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

PT. Indosat Tbk is seeking a hands-on technical professional for the Mass Market segment to configure and deliver prepaid products and CVM campaigns.

You will bridge commercial requirements and telco systems, turning ideas into working configurations and ensuring offers run end-to-end. The role involves configuring tariffs, bundles, promotions, and handling campaign setup, targeting, and troubleshooting across provisioning, charging, and campaign delivery platforms.

Qualifications

• Bachelor's degree in CS/IS/EE/Math or related field.
• 1–3 years in telco product configuration, prepaid/charging systems, or CVM.
• Fresh graduates with strong technical fundamentals and internship/project experience will be considered.

Responsibilities

• Configure and maintain mass market prepaid products and campaigns across provisioning, charging, and campaign systems.
• Support CVM campaigns: targeting, offers, triggers, and execution.
• Translate product requirements into technical configurations, test cases, and documentation.
• Troubleshoot issues in prepaid activation, charging, and campaign delivery flows; inspect logs and run validation queries.

Skills

Telco product knowledge

Configuration & campaigns

API & integration

SQL

Unix/Linux

Education

Bachelor's Degree in Computer Science / IT / Math

Tools

Postman

SQL tooling

Job description

Job Role

A hands-on technical role focused on the Mass Market segment — supporting the configuration, delivery, and troubleshooting of prepaid and Customer Value Management (CVM) products and campaigns. The role sits between commercial/marketing requirements and the underlying telco systems, turning product ideas into working configurations and ensuring offers, bundles, and campaigns run correctly end-to-end.

Job Role

A hands-on technical role focused on the Mass Market segment — supporting the configuration, delivery, and troubleshooting of prepaid and Customer Value Management (CVM) products and campaigns. The role sits between commercial/marketing requirements and the underlying telco systems, turning product ideas into working configurations and ensuring offers, bundles, and campaigns run correctly end-to-end.

Key Responsibilities

• Product Configuration: Configure and maintain mass market prepaid products — tariffs, bundles, packages, and promotions — across the relevant provisioning, charging, and campaign systems, ensuring they behave as defined in the commercial brief.
• CVM Campaign Support: Support the setup, targeting, and execution of CVM campaigns (segmentation, offers, triggers).
• Requirement Translation: Work with commercial and marketing teams to understand product requirements and translate them into technical configurations, test cases, and clear documentation.
• Delivery & Troubleshooting: Execute assigned configuration and integration tasks, run validation queries, inspect logs, and troubleshoot issues in prepaid activation, charging, and campaign delivery flows.

Educational Background & Experience

• Academic: Bachelor's Degree (S1) in Computer Science, Informatics, Information Systems, Electrical Engineering, or Mathematics/Statistics.
• Professional Experience: 1–3 years of experience in telco product configuration, prepaid/charging systems, campaign management, or application support. Fresh graduates with strong technical fundamentals and relevant internship/project experience will be considered.

Hard Skills (Technical Competence)

• Telco Product Knowledge: Solid understanding of mass market prepaid products — tariffs, bundles, balances, validity, and the prepaid subscriber lifecycle — and how these are configured and provisioned in production.
• Configuration & Campaigns: Ability to configure products and CVM campaigns hands-on, define segmentation/targeting logic, and validate offer behavior across channels.
• API & Integration: Practical experience testing and troubleshooting APIs with Postman; ability to read and interpret API specifications (REST/SOAP, JSON/XML) and trace issues across system interfaces.
• Database: Ability to write and run SQL queries (SELECT, JOINs, filtering, aggregation) to validate subscriber and campaign data and investigate discrepancies.
• Unix/Linux: Comfortable on the command line for everyday tasks — navigating the filesystem, grepping and inspecting log files, checking service status, and basic troubleshooting.

Nice To Have

• Familiarity with Ericsson DMP (Data Management Platform) or equivalent CVM/campaign management platforms.
• Exposure to charging systems (e.g., OCS/PCEF), provisioning, or BSS interfaces in a mass market context.
• Understanding of subscriber segmentation and offer-management concepts.