Software Consultant

Flintex Consulting Pte Ltd; Kebayoran Baru; On-site; IDR 300,000,000 - 540,000,000; Full time

Job summary

Flintex Consulting Pte Ltd in Jakarta seeks a Technical Consultant to design, implement, and optimize company products within customer environments. You will translate business requirements into scalable technical solutions and act as a trusted advisor to clients.

You will collaborate with customers, partners, delivery teams, and pre-sales to ensure successful design, deployment, and adoption, while driving business value.

Qualifications

• 4+ years of experience in telecom / contact center / enterprise application implementation.
• Strong hands-on experience in Java (Core Java, Servlets, JSP) or .NET (C#, VB.NET) and web services.
• Experience with Docker containerization and Infrastructure as Code (Terraform).
• Hands-on experience deploying applications on AWS/Azure/GCP or other cloud platforms.
• Databases: Oracle / MSSQL / MySQL / PostgreSQL.
• Networking, load balancers, SSL certificates, reverse proxies, and application security.
• Soft skills: analytical thinking, communication, and stakeholder management.

Responsibilities

• Engage with customers to understand business requirements and translate them into technical solution architectures.
• Lead end-to-end implementation lifecycle including configuration, deployment, and go-live for Company Solutions in customer environments & company lab.
• Provide technical inputs to pre-sales, demos, and solution positioning.
• Diagnose and resolve complex application, integration, and infrastructure issues.
• Collaborate with Product, Engineering, and Support teams; contribute to documentation and reusable frameworks.
• Drive workshops, SIT & UAT support, and production readiness.

Skills

Solution design

Client-facing

Java / .NET

Web services / REST APIs

Docker

Terraform

Cloud deployment

SQL/Database troubleshooting

Strong communication

Stakeholder management

Tools

Docker containerization

Terraform

Prometheus

Grafana

ELK

Splunk

Job description

As a Technical Consultant, you will play a client-facing, solution-oriented role responsible for designing, implementing, and optimizing Company's products within customer environments.

This position requires strong consulting mindset, where you translate business requirements into scalable technical solutions and act as a trusted advisor to customers.

You will work closely with customers, partners, delivery teams, and pre-sales to ensure successful solution design, deployment, and adoption, while driving business value.

Key Responsibilities

Solution Consulting & Design

Engage with customers to understand business requirements and translate them into technical solution architectures

Provide best practice recommendations aligned with telecom/contact center ecosystems

Prepare solution design documents, architecture diagrams, and integration flows

Support pre-sales teams with technical inputs, demos, and solution positioning

Implementation & Delivery

Lead end-to-end implementation lifecycle including configuration, deployment, and go-live for Company Solutions in customer environments & company lab.

Ensure high-quality delivery across multiple parallel projects

Perform system integration across CRM, middleware, customer host, telecom platforms & others.

Act as a primary technical point of contact for clients

Collaborate with customer IT, business teams, and vendors

Drive requirement workshops, SIT & UAT support, and production readiness

Provide technical guidance and training to customer stakeholders

Troubleshooting & Optimization

Diagnose and resolve complex application, integration, and infrastructure issues

Optimize system performance and scalability

Strong SQL and database troubleshooting skills with the ability to analyze transactional and application data for issue diagnosis and operational insights

Basic knowledge of data analytics and system performance analysis for troubleshooting and reporting purposes

Support post-go-live stabilization and continuous improvements

Collaboration & Internal Alignment

Work closely with Product, Engineering, and Support teams

Provide feedback to improve product features and implementation processes

Contribute to documentation, reusable frameworks, and knowledge base

Technical Skills & Experience

Core Requirements

4+ years of experience in telecom / contact center / enterprise application implementation preferred only.

Strong hands-on experience in:

Java (Core Java, Servlets, JSP) or .NET (C#, VB.NET)

Web services (REST/SOAP), APIs, and integrations

Docker containerization

Terraform for Infrastructure as Code

Hands-on experience deploying applications on AWS/Azure/GCP or any cloud platforms.

Experience with:

Application servers: Tomcat, WebLogic, WebSphere, IIS

Databases: Oracle / MSSQL / MySQL / PostGreSQL

Strong understanding of networking, load balancers, SSL certificates, reverse proxies, and application security

Preferred Skills

Experience in telecom/contact center ecosystems

Exposure to Avaya platforms, IVR systems, or omnichannel solutions

Experience with monitoring and logging tools such as Prometheus, Grafana, ELK, or Splunk

Knowledge of microservices architecture and API gateway technologies

Exposure to hybrid cloud and DMZ-based enterprise deployments

Soft Skills

Strong analytical and troubleshooting skills

Excellent communication and stakeholder management abilities

Ability to work independently in customer-facing environments

Strong documentation and presentation skills

Ability to manage multiple customer engagements simultaneously

Success Criteria

Successful and timely project delivery

Stable and scalable production deployments

Reduced deployment effort through automation

High customer satisfaction and adoption

Minimal post-go-live issues and downtime

Create strong customer connect for generation of cross sell & upsell opportunities

Identify opportunities for product feature enhancements