Mass Market & CVM Engineer

Indosat; Indonesia; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

Indosat is seeking a hands-on technical professional to configure and deliver prepaid and CVM campaigns in a mass-market context. You will translate commercial requirements into robust technical configurations and ensure offers work end-to-end.

The role involves configuring products, testing APIs, running SQL validations, and troubleshooting activation and campaign delivery flows with a focus on reliability and accuracy.

Qualifications

• Bachelor's degree in a technical field (CS/Info Sys/EE/Math)
• 1–3 years in telco product configuration, prepaid/charging systems, or campaign management
• Fresh grads with strong fundamentals considered

Responsibilities

• Configure and maintain mass market prepaid products (tariffs, bundles, promotions) across provisioning, charging, and campaign systems.
• Support CVM campaigns (segmentation, offers, triggers) and translate requirements into configurations.
• Execute configuration tasks, run validations, inspect logs, and troubleshoot prepaid activation, charging, and campaign delivery flows.

Skills

Telco product knowledge

Configuration & campaigns

API & integration

SQL queries

Unix/Linux

Education

Bachelor's Degree (S1) in CS/Informatics/Info Systems/Electrical Eng/Math

Tools

Ericsson DMP / CVM platforms

OCS/PCEF

BSS interfaces

Job description

Job Role:
A hands-on technical role focused on the Mass Market segment — supporting the configuration, delivery, and troubleshooting of prepaid and Customer Value Management (CVM) products and campaigns. The role sits between commercial/marketing requirements and the underlying telco systems, turning product ideas into working configurations and ensuring offers, bundles, and campaigns run correctly end-to-end.

Key Responsibilities:

• Product Configuration:Configure and maintain mass market prepaid products — tariffs, bundles, packages, and promotions — across the relevant provisioning, charging, and campaign systems, ensuring they behave as defined in the commercial brief.

CVM Campaign Support:Support the setup, targeting, and execution of CVM campaigns (segmentation, offers, triggers).

• Requirement Translation:Work with commercial and marketing teams to understand product requirements and translate them into technical configurations, test cases, and clear documentation.
• Delivery & Troubleshooting:Execute assigned configuration and integration tasks, run validation queries, inspect logs, and troubleshoot issues in prepaid activation, charging, and campaign delivery flows.

Educational Background & Experience:

• Academic:Bachelor's Degree (S1) in Computer Science, Informatics, Information Systems, Electrical Engineering, or Mathematics/Statistics.
• Professional Experience:1–3 years of experience in telco product configuration, prepaid/charging systems, campaign management, or application support. Fresh graduates with strong technical fundamentals and relevant internship/project experience will be considered.

Hard Skills (Technical Competence):

• Telco Product Knowledge:Solid understanding of mass market prepaid products — tariffs, bundles, balances, validity, and the prepaid subscriber lifecycle — and how these are configured and provisioned in production.
• Configuration & Campaigns:Ability to configure products and CVM campaigns hands-on, define segmentation/targeting logic, and validate offer behavior across channels.
• API & Integration:Practical experience testing and troubleshooting APIs with Postman; ability to read and interpret API specifications (REST/SOAP, JSON/XML) and trace issues across system interfaces.
• Database:Ability to write and run SQL queries (SELECT, JOINs, filtering, aggregation) to validate subscriber and campaign data and investigate discrepancies.
• Unix/Linux:Comfortable on the command line for everyday tasks — navigating the filesystem, grepping and inspecting log files, checking service status, and basic troubleshooting.

Nice to Have:

• Familiarity withEricsson DMP (Data Management Platform)or equivalent CVM/campaign management platforms.
• Exposure to charging systems (e.g., OCS/PCEF), provisioning, or BSS interfaces in a mass market context.
• Understanding of subscriber segmentation and offer-management concepts.

Location:

ID

Level: All

Employment Status: Permanent

Department: Group Consumer Technology & Digital Innovation

Email Group Legal & Corporate
[e-mail]
Email Investor Communication:
[e-mail]