Technical Consultant

Flintex Consulting; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Flintex Consulting is seeking a Technical Consultant to design, implement, and optimize Customer solutions in client environments. You'll translate business requirements into scalable technical architectures and collaborate with delivery teams, partners, and pre-sales to ensure successful deployments.

You will lead end-to-end project delivery, troubleshoot complex issues, and provide training to client stakeholders while contributing to knowledge bases and reusable frameworks.

Qualifications

• 4+ years of experience in telecom / contact center / enterprise application implementation.
• Web services (REST/SOAP), APIs, and integrations
• Hands-on experience deploying applications on AWS/Azure/GCP or any cloud platforms.

Responsibilities

• Engage with customers to understand business requirements and translate them into technical solution architectures.
• Prepare solution design documents, architecture diagrams, and integration flows.
• Support pre-sales teams with technical inputs, demos, and solution positioning.
• Lead end-to-end implementation lifecycle including configuration, deployment, and go-live for Company Solutions in customer environments and company lab.
• Diagnose and resolve complex application, integration, and infrastructure issues.
• Collaborate with customer IT, business teams, and vendors to drive workshops and SIT/UAT support.

Skills

REST/SOAP APIs

Cloud deployment

SQL & database troubleshooting

Solution design & architecture

客户沟通与顾问能力

Tools

Prometheus

Grafana

ELK

Splunk

Job description

About the Job

• As a Technical Consultant, you will play a client-facing, solution-oriented role responsible for designing, implementing, and optimizing Company's products within customer environments.
• This position requires strong consulting mindset, where you translate business requirements into scalable technical solutions and act as a trusted advisor to customers.
• You will work closely with customers, partners, delivery teams, and pre-sales to ensure successful solution design, deployment, and adoption, while driving business value.

Key Responsibilities

Solution Consulting & Design

• Engage with customers to understand business requirements and translate them into technical solution architectures
• Provide best practice recommendations aligned with telecom/contact center ecosystems
• Prepare solution design documents, architecture diagrams, and integration flows
• Support pre-sales teams with technical inputs, demos, and solution positioning

Implementation & Delivery

• Lead end-to-end implementation lifecycle including configuration, deployment, and go-live for Company Solutions in customer environments & company lab.
• Perform system integration across CRM, middleware, customer host, telecom platforms & others.
• Act as a primary technical point of contact for clients
• Collaborate with customer IT, business teams, and vendors
• Drive requirement workshops, SIT & UAT support, and production readiness
• Provide technical guidance and training to customer stakeholders

Troubleshooting & Optimization

• Diagnose and resolve complex application, integration, and infrastructure issues
• Optimize system performance and scalability
• Strong SQL and database troubleshooting skills with the ability to analyze transactional and application data for issue diagnosis and operational insights
• Basic knowledge of data analytics and system performance analysis for troubleshooting and reporting purposes
• Support post-go-live stabilization and continuous improvements
• Work closely with Product, Engineering, and Support teams
• Provide feedback to improve product features and implementation processes
• Contribute to documentation, reusable frameworks, and knowledge base

Technical Skills & Experience

Core Requirements

• 4+ years of experience in telecom / contact center / enterprise application implementation
• Web services (REST/SOAP), APIs, and integrations
• Hands-on experience deploying applications on AWS/Azure/GCP or any cloud platforms.

Experience with:

• Strong understanding of networking, load balancers, SSL certificates, reverse proxies, and application security

Preferred Skills

• Experience in telecom/contact center ecosystems
• Exposure to Avaya platforms, IVR systems, or omnichannel solutions
• Experience with monitoring and logging tools such as Prometheus, Grafana, ELK, or Splunk
• Knowledge of microservices architecture and API gateway technologies
• Exposure to hybrid cloud and DMZ-based enterprise deployments

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management abilities
• Ability to work independently in customer-facing environments
• Strong documentation and presentation skills
• Ability to manage multiple customer engagements simultaneously

Success Criteria

• Successful and timely project delivery
• Reduced deployment effort through automation
• High customer satisfaction and adoption
• Minimal post-go-live issues and downtime
• Create strong customer connect for generation of cross sell & upsell opportunities