Marketplace Customer Experience Specialist

PT. MGANIK GRUP MITRA INDONESIA; Jakarta Barat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT. MGANIK GRUP MITRA INDONESIA is seeking an empathetic E‑Commerce Customer Service Representative to be the frontline voice across marketplaces like Shopee, Tokopedia, TikTok Shop, Lazada and Blibli. You will resolve orders, assist with returns, and drive sales by informing customers about campaigns.

You will provide tailored consultations for mGanik health products and pursue abandoned-cart recovery while maintaining customer satisfaction in a fast-paced environment.

Qualifications

• Basic proficiency in using chat features across marketplaces.
• Familiarity with Seller Center dashboards or similar tools.
• Proficiency in Excel or Google Sheets for daily reporting.
• Strong Indonesian grammar and clear communication.

Responsibilities

• Respond to incoming customer messages across marketplaces quickly and warmly per SOPs.
• Provide accurate education and consultation on mGanik health products tailored to customer needs.
• Manage and resolve order issues, cancellations, complaints, and returns with logistics.
• Inform customers about promo vouchers and ongoing campaigns; follow up on abandoned carts.

Skills

Chat features proficiency

Seller Center dashboards

Excel or Google Sheets

Typing speed

Indonesian grammar

Customer service mindset

Education

High School Diploma / SMA/SMK

Associate Degree (D3)

Bachelor's Degree (S1)

Job description

PT. MGANIK GRUP MITRA INDONESIA is seeking an empathetic E‑Commerce Customer Service Representative to be the frontline voice across marketplaces like Shopee, Tokopedia, TikTok Shop, Lazada and Blibli. You will resolve orders, assist with returns, and drive sales by informing customers about campaigns.

You will provide tailored consultations for mGanik health products and pursue abandoned-cart recovery while maintaining customer satisfaction in a fast-paced environment.