Marketing & Customer Success Associate - Jakarta

Viction Generation; Jakarta Pusat; On-site; IDR 5,000,000 - 8,000,000; Full time

Job summary

Viction Generation in South Jakarta is seeking a full-time Marketing professional to manage customer retention, satisfaction, and daily communications. You will support customer inquiries, handle service tasks, and contribute to ongoing satisfaction efforts in a fast-paced environment.

The ideal candidate will have strong customer service skills, fluency in English and Bahasa Indonesia, and currently pursue a degree in Business Administration, Marketing, or a related field.

Qualifications

• Customer retention and customer satisfaction skills.
• Customer support and customer service skills.
• Ability to work in a fast-paced environment and handle inquiries effectively.
• Excellent interpersonal skills and the ability to build rapport with customers.
• Fluency in English and Bahasa Indonesia.
• Prior customer service experience is a plus.
• Currently pursuing a degree in Business Administration, Marketing, or related field.

Responsibilities

• Responsible for customer retention and satisfaction.
• Handle communication and daily customer support.
• Provide service on a day-to-day basis.

Skills

Customer retention

Customer satisfaction

Customer support

Customer service

Interpersonal skills

English fluency

Bahasa Indonesia fluency

Education

Pursuing BA in Business Administration/Marketing

Job description

Viction Generation in South Jakarta is seeking a full-time Marketing professional to manage customer retention, satisfaction, and daily communications. You will support customer inquiries, handle service tasks, and contribute to ongoing satisfaction efforts in a fast-paced environment.

The ideal candidate will have strong customer service skills, fluency in English and Bahasa Indonesia, and currently pursue a degree in Business Administration, Marketing, or a related field.