Mandarin-Speaking Junior Tech Support Engineer

PT Whale Cloud Technology Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Whale Cloud Technology Indonesia seeks a Junior Technical Support Engineer (Mandarin Speaker) to assist in delivering telecommunication software projects in Jakarta. The role covers system configuration, business operations, and system upgrades, providing 2nd/3rd line support for existing and new customers.

You will prepare, create and test for various testing phases and liaise with external vendors to aid integration and troubleshooting. Fresh graduates are welcome; Mandarin fluency is required.

Qualifications

• Fluent in Mandarin is a must.
• Fresh graduates or thesis candidates welcome.
• Bachelor's degree in Information Technology/Computer Science, Electrical/Electronic or equivalent.
• Experience with MySQL/PLSQL, Linux, Python, or Shell scripting.
• Telecommunication BSS project experience is a plus.
• Resourceful, analytical and customer service oriented.
• Self-motivated, team player and able to work independently.

Responsibilities

• Deliver telecommunication software projects and related support activities.
• Handle system configuration, business operations, and system upgrades.
• Provide 2nd or 3rd level technical support to existing and new customers.
• Prepare, create, and test activities for testing phases of the project.
• Liaise with external parties and vendors to support integration and troubleshooting.
• Perform tasks as assigned by the Project Manager.

Skills

Mandarin fluency

Education

Bachelor's degree in IT/CS/Electrical/Electronic

Tools

MySQL

PL/SQL

Linux

Python

Shell scripting

Job description

Whale Cloud Technology Indonesia seeks a Junior Technical Support Engineer (Mandarin Speaker) to assist in delivering telecommunication software projects in Jakarta. The role covers system configuration, business operations, and system upgrades, providing 2nd/3rd line support for existing and new customers.

You will prepare, create and test for various testing phases and liaise with external vendors to aid integration and troubleshooting. Fresh graduates are welcome; Mandarin fluency is required.